VP, Report Content Management and Print Operations Manager, Group Infrastructure & Platform Ser[...]

United Overseas Bank; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An established industry player is looking for a seasoned Report Content Management and Print Operations Manager. This pivotal role involves overseeing the administration of Output Management systems and managing vendor relationships to ensure seamless report publishing and print operations. With a focus on automation and project management, you'll assess departmental needs and implement solutions to enhance efficiency. Join a dynamic team where your expertise in troubleshooting, technical evaluation, and communication will contribute significantly to the organization's success. This is an exciting opportunity to make a meaningful impact in a fast-paced banking environment.

Qualifications

• 10+ years of experience in banking Data Centre Operations focusing on Output Report Distribution.
• Strong knowledge of network, database, and Windows platforms for troubleshooting.

Responsibilities

• Manage daily operations of printing/enveloping vendor and Output Management systems.
• Develop and maintain scripts for automating Output Management processes.

Skills

Output Management systems

Data Centre Operations

Network troubleshooting

Database management

Windows platforms

Visual Basic

Python

Project management

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Report2Web (R2W)

Remote Print Manager (RPM)

Active Directory (AD)

MS SQL

Internet Information Services (IIS)

Job description

VP, Report Content Management and Print Operations Manager, Group Infrastructure & Platform Services

VP, Report Content Management and Print Operations Manager, Group Infrastructure & Platform Services

Posting Date: 10 Apr 2025

Location:
Singapore (City Area), Singapore, SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

Job Responsibilities

The Report Content Management and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB's printing/enveloping vendor. Its primary responsibilities include the following:

Core Responsibilities

• Oversees the daily operational procedure for the statements printing/enveloping vendor.
• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Perform 24x7 on-call support for troubleshooting and problem determination on Output related incidents.
• Support weekend activities for infrastructure/application upgrades and validate OS and Database upgrades and patch installation activities.
• Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
• Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
• Participate in audit and compliance review involving Output Management systems and print operations.
• Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors.

Automation, Program Development, and Infrastructure Support

• Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
• Develop and maintain existing scripts and programs to automate Output Management operational processes.
• Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
• Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process.

Project Management

• Perform project management role on Output Management driven projects and initiatives.
• Participate in projects and initiatives requiring/involving Output Management support.

Job Requirements

• At least 10 years' experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
• Possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
• Competent in resolving technical and access related issues in network, database, and Windows environments.
• Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
• Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
• Knowledgeable in Windows programming/scripting, Visual Basic, and Python.
• Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
• Knowledge in R2W and RPM systems is a big advantage.
• Ability to work in a fast-paced environment and able to deliver results in a timely manner.
• Ability to communicate clearly and effectively, both verbally and in writing, to discuss/document technical information.
• Organized and detail oriented with excellent time management skills.
• Ability to multitask with propensity to handle urgent interruptions.
• Possess a positive and willing to learn attitude.

Be a part of UOB Family

UOB is an equal opportunity employer. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.