VP, Product Owner, Group Retail | Singapore, SG

VP, Product Owner, Group Retail

Posting Date: 8 Apr 2025

Location:
Singapore (City Area), SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. Our history spans over 80 years, guided by our values - Honorable, Enterprising, United, and Committed. We strive to do what is right, build for the future, work as one team, and pursue long-term success.

About the Department

We are building and expanding the best digital bank in ASEAN. Traditional retail banking is rapidly changing, and we are rethinking our strategy, business model, and propositions to stay relevant. TMRW, our digital-only bank launched in Indonesia and Thailand, aims to empower the digital generation with innovative banking solutions powered by AI, machine learning, data analytics, and mobile technology.

Since its launch, TMRW has received numerous awards, including Best Digital Bank in ASEAN. As we grow, we seek entrepreneurial, open-minded team players eager to learn and take on multiple roles in a dynamic, start-up environment.

Job Responsibilities

Collaborative Digital Platform Development

• Work with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for TMRW across the region.
• Serve as a key contact, maintaining relationships with users, service providers, technology, and operations teams.
• Assist in developing the overall digital platform strategy for TMRW.
• Lead projects and change management, including business case development, requirements gathering, approvals, and coordination with tech and business teams.
• Help define KPIs and SLAs for vendor performance to ensure successful delivery of digital services.

Operational and Customer Journey Management

• Collaborate to build operational requirements for platform deployment.
• Conduct customer and staff immersions to gather insights and identify pain points and opportunities.
• Design, develop, and implement new customer journeys and improve existing ones.
• Align new journeys across different countries within the regional model.
• Manage product backlog, ensuring transparency and readiness for roadmaps.

Insights and Continuous Improvement

• Gather insights from market trends, customer feedback, and analytics.
• Provide actionable insights for strategic decisions.
• Maintain an insights library to support informed decision-making.

Job Requirements

• Bachelor's Degree
• PMP, Design Thinking, LEAN, Agile certifications preferred
• 8-10 years of experience in digital capabilities and product ownership roles
• Strong understanding of agile methodologies, backlog management, and tools like JIRA and Confluence
• Knowledge of digital service interaction models and banking applications
• Experience in customer journey mapping, design thinking, and human-centered design
• Excellent analytical, problem-solving, communication, and creative skills

Join UOB

UOB is an equal opportunity employer. We do not discriminate based on age, race, gender, religion, sexual orientation, disability, or other non-merit factors. Please inform us of any accommodations needed during the recruitment process.

Apply now and make a difference.

Core Competencies

1. Strategise
2. Engage
3. Execute
4. Develop
5. Skills
6. Experience

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