VP, IT Service Management & Operational Excellence

OCBC Group; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits package

Learning & development opportunities

Community initiatives

Wellbeing support

Job summary

OCBC Group in Singapore invites a Vice President, Service Management Operations to lead IT service governance, risk and audit compliance, and continuous improvement of critical applications. The role oversees ITIL processes, production support, and service performance, aligning with regulatory requirements.

You will drive risk controls, manage audits, report to senior management, and mentor teams. The position is based in Tampines and requires 10–15 years of IT service management in regulated

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
• ITIL, PMP, PRINCE2, COBIT, CRISC, CISA or equivalent certifications preferred.
• 10-15 years in IT Service Management, IT Operations, Production Support, or Technology Governance.
• Experience with large-scale enterprise applications and regulated environments is preferred.

Responsibilities

• ITIL Lead the governance and delivery of IT services with incident, problem, change, knowledge and SLA management.
• Identify, assess, and mitigate operational, technology, cybersecurity, and regulatory risks.
• Serve as primary contact for audits and ensure remediation of findings.
• Oversee production support, incident management, and service recovery activities.
• Lead strategic service management projects and automation initiatives.
• Partner with business, technology, and vendors to drive service transformation.

Skills

ITIL

Risk management

Audit management

Regulatory compliance

Service Management

Vendor management

Stakeholder management

Leadership

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline

Job description

OCBC Group in Singapore invites a Vice President, Service Management Operations to lead IT service governance, risk and audit compliance, and continuous improvement of critical applications. The role oversees ITIL processes, production support, and service performance, aligning with regulatory requirements.

You will drive risk controls, manage audits, report to senior management, and mentor teams. The position is based in Tampines and requires 10–15 years of IT service management in regulated