VP Global Account Management APAC

About us

Are you a strategic thinker with strong sales and commercial acumen and the ability to influence global senior leaders?

Do you excel at customer relationship management and driving innovation through targeted solutions?

Are you an experienced senior leader known for team development and collaboration?

If so, we have an exciting opportunity for you to join us as a VP Global Account Management, APAC, at DHL Supply Chain!

Responsibilities

In this role, you will accelerate divisional Net Growth from assigned Global customer accounts by:

Retaining Existing Business:

• Maximize existing business retention.
• Drive new business wins.
• Protect and enhance profit margins.
• Increase overall customer satisfaction.
• Drive innovation through targeted customer solutions.
• Orchestrate and coordinate Global operational alignment.

Broadening Customer Relationships:

• Build a common agenda via Joint Business Plans (JBPs) with a 3-year horizon having clear vision, joint goals, and set business priorities.
• Develop and own relationships with key customer stakeholders, closely leveraging the relationship with the Executive Sponsor.

Account Management:

• Put in place appropriate account management processes for each assigned global customer account.
• Build and orchestrate a lively cross-functional account community.
• Coordinate local account teams, consolidate overall account information, and monitor Account Development Plans and KPIs for regional global customer accounts.

Renewal and New Business:

• Proactively manage the renewal agenda.
• Drive global consistency of commercials, concept of operations, and concept of systems.
• Responsible for ensuring all contractual documentation is in place.
• Act as a strategic advisor to the customer.
• Feed the "Voice of the Customer" into the account strategy setting and review process.
• Mobilize and support Executive Sponsor’s activities for the account to facilitate delivery of the Global customer account plans.

Global Operational Alignment:

• Ensure the orchestration & alignment of operational requirements detailed in the Global customer account plans/Joint business plan.
• Support major operational issues or escalation management, including compliance issues.

Innovation and Profit Margin Enhancement:

• Drive DSC innovation agenda into assigned Global customer account plans and customer organization.
• Increase profitability on assigned Global customer accounts by upselling higher-margin products and solutions.

Requirements

What we're looking for:

• Proven experience in a senior leadership role of frontline Account Management and Business Development activities.
  Proven experience in a senior leadership role managing and directing a large, high performing team – essential.
• Extensive knowledge of Supply Chain Operations and appropriate commercial strategies - essential.
• A proven track record of working in a highly complex global, regional, and local matrix environment and across DHL Business Units – essential.
• A proven track record of delivering transformational growth.
• Proven track record of managing large, complex projects.
• Highly developed facilitation and influencing skills at all levels.
• Process-oriented with a consultative/collaborative approach.
• Experience of working with and respecting multiple cultures.
• Strong global stakeholder management and communication skills - essential.
• Ability to analyze and filter complex data – essential.
• Ability to deal with complex issues in a fast-changing global environment – essential.
• Strong business and financial understanding - essential.

If you are an innovative thinker with strong commercial acumen and the ability to influence senior leaders, we invite you to join our leadership team and contribute to our sustainable growth strategy. Join us and play a pivotal role in shaping the future of Global Account Management in APAC, at DHL Supply Chain!