VP, Digital Product Manager, Regional Financial Planning and Advisory Solutions, Consumer Banki[...]

BMO Harris Bank; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading bank in Asia seeks a Product Manager to oversee product development for digital platforms with a focus on the Greater China portfolio. The role involves spearheading customer experience strategies, enhancing digital offerings, and applying data-driven insights to fulfill customer and employee needs. Successful candidates should have a strong background in digital platforms, a growth mindset, and outstanding communication skills.

Qualifications

• Minimum of 3 years of experience in developing digital platforms with Scrum and Agile expertise.
• Self-driven with a growth mindset and strong ownership.
• Capability to translate data insights into actionable plans.

Responsibilities

• Spearhead development of customer experience strategy integrating digital and assisted journeys.
• Regionalize digital wealth planning and oversee product development for Client Connect.
• Cultivate understanding of user needs and collaborate with multiple teams.

Skills

Communication

Relationship Building

Data-Driven Decision Making

Attention to Detail

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Financial planning is an important pillar for the bank. As part of this, we are looking to build an O2O journey to regionalise wealth capabilities across our 6 key markets.

• Spearhead the development of a comprehensive end-to-end customer experience strategy, integrating digital and in-person assisted journeys.
• Regionalize the digital wealth planning platform by expanding financial planning modules across digital and relationship manager (RM) assisted channels, enhancing our investment and insurance offerings.
• Enhance and streamline customer journeys to support the Treasures International proposition.
• Serve as the Product Manager for Client Connect for India and Singapore, overseeing product development, fostering adoption, facilitating change management, and managing customer and employee feedback.
• Establish an effective collaboration model with product, franchise, design, delivery, and technology teams.
• Apply a data-driven approach and leverage analytics tools to inform decision-making processes.
• Cultivate a deep understanding of user needs and collaborate with design, product, data, delivery, and technical partners to deliver exemplary Employee Journeys/Customer Journeys.
• Effectively communicate the vision and product requirements to the Delivery and Tech teams within our collaborative "2 in a box" partnership.
• Ensure uniform implementation across various channels and cross-functional features in all markets.
• Uphold proper governance, stakeholder management, and communication protocols.
• Collaborate with technology teams to ensure the delivery, scope, and management of dependencies.
• Ensure stakeholders adhere to established business plans, including deadlines for discovery, design, usability testing, etc.
• Embed the cognitive banking vision and utilization of data insights fully into the organization.

Requirements

• Dedication to delivering value for both customers and employees by thoroughly grasping the job-to-be-done concept.
• Self-driven with a growth mindset, demonstrating ownership and accountability.
• Keen attention to detail.
• Capability to translate data into practical plans and journeys for customers and employees.
• Outstanding communication and relationship-building abilities.
• Minimum of 3 years of experience in developing digital platforms, with expertise in Scrum and Agile methodologies.
• For this particular role, specific focus will be to cover the Greater China portfolio effectively to support the Treasures International proposition

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.