VP/AVP, Journey Manager, Employee eXperience Office (EXO), Institutional Banking Group COO

BMO Harris Bank; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

BMO Harris Bank is seeking a professional to transform employee experiences for their Institutional Banking Group. This role involves identifying opportunities to improve employee journeys, leading projects from idea to execution while ensuring strategic alignment and effective change management in a dynamic environment.

Benefits

Competitive salary and benefits package

Dynamic environment supporting professional development

Qualifications

• Minimum of 5 years working experience on business transformation projects.
• Experience with corporate banking is preferred but not necessary.
• Ability to work under pressure in a time-critical environment.

Responsibilities

• Identify opportunities to improve employee experience.
• Lead cross-functional teams to implement change.
• Apply the 4D methodology in an agile approach.

Skills

Change management

Strategic thinking

Problem-solving

Communication skills

Attention to details

Education

Bachelor Degree

Job description

Business Function:

DBS Institutional Banking Group (IBG) provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

The IBG Employee eXperience Office (EXO) is part of Group IBG COO and seeks to transform the way we work by improving and future-proofing our employee experiences for the IBG franchise.

Responsibilities:

• Identify and define opportunities through employee journeys, with the objective of improving our employee experience, their effectiveness whilst reducing toil and frictions
• Lead journeys from idea to fruition, working with cross functional stakeholders, to reimagine, break down barriers and challenge status quo through appropriate digitization, process reengineering and policy changes
• Understand our business processes, policies, and tools of our IBG landscape
• Empathize with our employees, evaluate change impact, resistance, and risks; thereafter implementing suitable change management strategies to address them
• Establish a constructive feedback loop with the employees to continuously optimize and improve the employee journeys
• Apply the 4D (Discover, Define, Design, Deliver) methodology in an agile approach.
• Develop and track work plans, to achieve the journey outcomes

Requirements:

• Bachelor Degree with a minimum of 5 years of working experience in, preferably on business transformation projects, or equivalent "change the organisation" roles
• Purpose driven with strong passion to deliver real outcomes and impact in a challenging and dynamic environment
• Desire to improve and transform the IBG works
• Ability to think strategically and handle end-to-end execution
• Ability to think out-of-box, challenge status quo and problem-solve with the ability to gather, organize, analyse information with attention to details - completeness and accuracy
• Strong communication skills, both verbal and written
• Meticulous and able to work under pressure in a time-critical environment
• Experience with corporate banking and/or digital innovation in Credit projects is preferred but not necessary

Apply Now:

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.