VP/AVP, Business Management Support Specialist, Global Financial Markets

DBS Bank Limited; Singapore; On-site; SGD 50,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic thinker to enhance operational excellence within its Global Financial Markets Operations. This role involves delivering analytics dashboards, preparing performance scorecards, and driving digitalization initiatives. The ideal candidate will possess strong analytical skills, a problem-solving mindset, and the ability to communicate effectively across teams. Join a dynamic environment that values innovation and recognizes achievements, where you can make a significant impact on operational processes and service quality.

Qualifications

• Bachelor's Degree or equivalent qualification required.
• Proven track record in driving service level success and innovation.

Responsibilities

• Deliver Ops Excellence and Analytics visualization Dashboard for GFMO.
• Prepare monthly Service Level performance scorecards to drive quality.

Skills

Critical thinking

Analytical ability

Problem-solving mindset

Interpersonal skills

Communication skills

Presentation skills

Multi-tasking

Education

Bachelor's Degree

Tools

Microsoft Office

Tableau

Job description

Business Function

Global Financial Markets Operations - (GFMO) operates as a Regional Processing Center (Hub & Spoke) supporting GFM businesses in the region. The hub and spoke model allows GFM business to scale up while remaining agile in product and service offerings in the fast-evolving market environment. As GFM business expands product offerings in the region coupled with the dynamic regulatory environment, GFM Ops leverages this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Staff is given opportunities to undertake Ops Excellence Team (OET) support roles, exposure to engage with the LOB managers in GFMO, and stakeholders in other Business Units. Co-create and co-partner in our continual pursuit towards Ops Excellence and Quality.

Responsibilities

• Think strategically in the pursuit of DBS’ Business intent, delivering Ops Excellence / Analytics visualization Dashboard to integrate into GFMO Workbench, in line with the objectives of the Firm.
• Prepare and provide monthly Service Level performance scorecards for the purpose of driving Ops excellence and quality.
• Review legacy processes and exception handling to eliminate toil in processes and cultivate FO changing behavior.
• Be data-driven, measure GFMO Performance Service and Quality Level via DDOM (Data Driven Operating Model) Dashboards.
• Drive Digitalization on STP Initiatives between GFM and GFMO, OPPR digital adoption track, and Legacy Reviews.
• Understand levers and drivers to drive performances and ways to improve Digital Adoption.
• Provide Analytic insights and identify opportunities for OET Roadmap.
• Conduct partnership engagement forums with Business Units and facilitate initiatives discussion between Business Partners, Tech, Regional Managers, and Ops.
• Manage standardization and deviation management across regional entities.
• Front to Back Review of Ops Effectiveness and Value capture.
• Point of contact for Regional Engagement, Stakeholder engagement, and Change Management.
• Embrace PRIDE, communicate and share information with the team, promoting team collegiality.

Requirements

• Bachelor's Degree or equivalent qualification.
• Able to drive innovation, with a proven track record in driving service level success.
• Critical thinking, analytical ability to work independently, organized, and possess a problem-solving mindset, with the ability to design analytical dashboards.
• Excellent interpersonal, communication, public speaking skills, and ability to articulate with strong presentation skills.
• Able to multi-task and work under tight deadlines.
• Embrace PRIDE, communicate, and share information with the team, promoting team collegiality.

Other Skills/Abilities

• Strong PC skills in Microsoft Office, particularly in PowerPoint.
• Data Analytics, Design workflow.
• Strong Data Literacy.
• Proficient in Business Intelligence Tools (e.g., Tableau).

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.