Volunteer Coordinator / Executive

EQUAL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community engagement organization in Singapore seeks a Volunteer Engagement Coordinator to enhance volunteer experiences and manage administrative tasks. Candidates should possess strong interpersonal skills, a commitment to volunteerism, and experience in event planning. The role focuses on engaging with volunteers and monitoring effectiveness. There are opportunities for professional development in a supportive environment.

Qualifications

• Must have strong interpersonal skills and experience in customer service.
• Detail-oriented with ability to manage multiple tasks.
• Experience in training or presenting intended.

Responsibilities

• Engage volunteers and manage their onboarding experience.
• Monitor and evaluate volunteer impact and feedback.
• Maintain and update volunteer databases.

Skills

Interpersonal Skills

Organizational Skills

Event Planning

Training Experience

Stakeholder Engagement

Education

Polytechnic diploma or professional qualifications

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Canva

MailChimp

Zoom

WhatsApp

Job description

Responsibilities

1. Volunteer Engagement Support (B2C and B2B):

• Serves as the first point of contact between the volunteer or partner organization and EQUAL, representing EQUAL’s brand and directly impacting the volunteer's experience at EQUAL.
• Support the volunteer’s onboarding experience and attending corporate inquiries in a professional manner, while anticipating their needs.
• Support in conceptualizing and executing volunteer programs in collaboration with the partner organization.
• Support in designing and executing volunteer appreciation and welfare initiatives.
• Train volunteers in the areas of stable maintenance and befriending programs.
• Co-develop compelling and inspiring marketing messages to volunteers that appeal to the volunteer’s life stage.
• Support EQUAL in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.

2. Monitoring and Evaluation

• Generate and record actionable feedback by corporate partner organizations.
• Develop recommendations for both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Monitor and flag potential corporate engagements that need to be followed up on, to the Volunteer Manager.
• Streamline and enhance ‘value-adding’ processes.
• Record and assist in analyzing volunteer output and outcome metrics, on a bi-monthly basis.
• Conduct research on emerging trends and approaches in volunteer management.
• Analyze data and provide insights to support the development of volunteer management strategies.

3. Administrative Support:

• Consistently update and maintain volunteer databases and Volunteer Management SOPs.
• Administrative support for volunteer recruitment campaigns
• Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.
• Events set up and tear down.
• Collate and apply for financial claim reimbursements from approved grants.

Qualifications

Polytechnic diploma or professional qualifications.

Passionate in developing a strong volunteerism culture at EQUAL, putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.

Active, enjoy outdoors, outgoing, love to communicate, love animals and a team player.

Essential Skills and Experience:

• Intermediate to Advanced- Interpersonal Skills (Communication, Active Listening, Empathy, and Problem-solving)
• Intermediate to Advanced - Organizational Skills (Time Management, Prioritization, Planning, Attention to Detail)
• Event Planning/ Project Management
• Front Line Facing Roles – Customer Service, Volunteer Engagement, Sales, etc
• Training, Teaching or Presenting
• Stakeholder Engagement and Relationship Management

Desirable Experience (preferred, but not necessary):

• Experience in the social service sector, in volunteer engagement and working with corporations
• Working with Animals

Essential Technical Skills:

• Microsoft Excel, Word and PowerPoint – Basic to Intermediate
• Canva – Basic to Intermediate
• MailChimp – Basic to Intermediate
• Outlook/Gmail/Zoom/ Microsoft Teams - Basic to Intermediate
• Computer Literacy - Intermediate
• WhatsApp/Telegram- Intermediate to Advanced

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