Volunteer and Merchandise Manager

Society for the Prevention of Cruelty to Animals; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A non-profit animal welfare organization in Singapore is seeking a Volunteer and Merchandise Manager. This role involves developing merchandise to support the organization's brand, overseeing volunteer recruitment, and ensuring effective management and engagement of volunteers. The ideal candidate has a background in managing volunteer initiatives and a passion for animal welfare. Strong organizational skills and at least 5 years of relevant experience are essential.

Qualifications

• At least 5 years of working experience in a similar position.
• Skilled in managing realistic expectations for volunteers.
• Passion for animal protection and knowledge of welfare issues.

Responsibilities

• Develop merchandise strategies that enhance the SPCA’s brand.
• Recruit and retain volunteers, enhancing their engagement.
• Provide regular profit and loss reports for merchandise sales.

Skills

Organisational and Administrative Competence

Excellent verbal and written communication skills

Solution-Focused Thinking

Expectation Management and Boundary-Setting

Ability to work independently and in teams

Education

Minimum Diploma or Degree in any related field

Job description

Job Responsibilities:

The Volunteer and Merchandise Manager is responsible for developing merchandise that enhances SPCA’s brand and functions as a stable revenue stream for SPCA’s non-profit work. He/she also plays a vital role in the recruitment and retention of volunteers.

The responsibilities include but are not limited to:

• Developing volunteer recruitment strategies and reactivation strategies for passive volunteers.

• Reviewing and developing volunteer management practices.

• Developing and conducting volunteer training and recognition programmes.

• Identifying opportunities for volunteer partnerships with social service organisations, community stakeholders, corporate partners and government agencies.

• Working with other departments to identify our volunteer needs and training strategies

• Building and maintaining relationships with volunteers and garnering their feedback to better improve our volunteer management strategies

• Developing new strategies to increase revenue through SPCA merchandise.

• Providing regular profit and loss reports for all merchandise sales.

• Developing the annual budget for SPCA’s merchandise in consultation with Head (Community Engagement).

• Working closely with volunteers to develop new merchandise that is appealing and saleable.

• Maintaining inventory and cleanliness and customer enquiries about the SPCA Merchandise Store.

• Managing consignments and bulk orders to other organisations.

• Ensuring positive customer service and sales.

• Reaching out to potential partners for merchandise collaborations

• Reaching out to corporates and malls for potential location for external merchandise sales

• Perform ad-hoc duties as assigned.

• Provide support for ad-hoc events and SPCA-led initiatives as required

Job Requirements:

• Minimum Diploma or Degree in any related field

• At least 5 years of working experiences in a similar position

• Expectation Management and Boundary-Setting: Skilled in setting and managing realistic expectations for volunteers and external parties, aligned with SPCA’s operational capabilities.

• Assertiveness and Solution-Focused Thinking: Confident in addressing requests beyond scope while maintaining empathy and professionalism.

• Organisational and Administrative Competence: Highly organised and detail-oriented in managing volunteer data, scheduling, and merchandise logistics.

• Passion for animal protection and knowledge of animal welfare issues

• Excellent verbal and written communication skills

• Possess multidisciplinary project skills and able to work under the pressure of various concurrent priorities

• Able to work independently and in teams, meticulous and detail oriented.

• Passion for animal welfare

• Experience working with animals or in the animal welfare sector is an advantage but not required.