Voice Recording Engineer (L2_CUCM_NICE_Trading_CCNA)

MALTEM ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a Voice Recording Engineer to manage Trader Voice and Voice Recording services. The ideal candidate should have over 5 years of experience in a similar role, strong knowledge of NICE NTR, VERINT VERBA, and excellent problem-solving skills. This position involves ensuring maximum system availability and compliance with internal procedures.

Qualifications

• 5+ years of experience in a similar Trading Voice Support Role.
• In-depth knowledge of Voice Recording Systems such as NICE NTR/NTR-X and VERINT VERBA.
• Ability to prioritize and manage time effectively.

Responsibilities

• Responsible for the delivery of Trader Voice and Voice Recording services.
• Manage the technology to ensure maximum availability.
• Perform daily checks to ensure readiness for business.

Skills

Voice Recording Systems knowledge

Problem-solving skills

Interpersonal skills

Excellent communication skills

Tools

NICE NTR/NTR-X

VERINT VERBA

IPC UNIGY

Cisco CUCM

Job description

Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore.

Responsibilities:

• Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery
• Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
• Knowledge distribution across regions.
• Management and monitoring of Voice and Voice Recording infrastructure.
• Perform daily ready for business checks.

Voice Systems Support:

• IPC Unigy Cisco Voice
• MS Teams Voice
• Voice Recording Systems support:
• Nice NTR and NTRX
• Verint Verba
• Troubleshooting any Voice & Recording related issues
• Collect metrics for third Line escalation
• Create reports for Voice Recording Operations and Senior Management teams
• Create reports for Voice Recording Operations and Compliance/Litigation teams
• Adhere to Internal Controls and procedures
• Ensure deadlines and SLA are met
• Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Must Have Skillsets:

• 5+ years experience in a similar Trading Voice Support Role.
• In depth knowledge of Voice Recording Systems:
• NICE NTR/NTR-X
• NICE FUSION
• VERINT VERBA

General knowledge of Voice Systems:

• IPC UNIGY Version 5.5
• Cisco CUCM v15
• MS Teams Voice
• Good understanding of Windows servers
• General knowledge of Private wires and Hoot Networks
• Professional experience, documenting, planning and managing platforms through their life cycle
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Ability to prioritize along with good time management skills
• Ability to collect and analyse Systems Trace Logs
• Ability to work as part of a Global team.
• Desire to learn and adapt to new technology skillsets
• Knowledge of SBC (Oracle)
• Call Logging Systems
• Experience with NAS and SAN systems
• Knowledge of SQL Server and Microsoft Excel
• CCNA and/or CCNA Voice Certifications
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills