Voice engineer

Epergne Solutions; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Voice Engineer to maintain and support their Network and Telephony infrastructure across Asia. The role involves managing projects, optimizing voice systems, and ensuring compliance with global standards. Ideal candidates will have extensive experience in Cisco systems and voice operations, particularly in investment banking environments.

Qualifications

• Minimum 5 years of technical and voice operation experience in investment banking or large enterprises.
• Extensive knowledge of Cisco systems and trader voice platforms.
• Fluent spoken and written English.

Responsibilities

• Design and support network/telephony infrastructure including IP telephony.
• Monitor voice system performance and optimize for high availability.
• Troubleshoot complex voice-related issues promptly.

Skills

Cisco Call Manager Configuration

TCP/IP

VoIP protocols

SIP trunking

Voice security best practices

Education

Bachelor's degree in Computer Science or Telecommunications

Job description

Voice Engineer Job Description

As a Voice Engineer, the candidate will be responsible for maintaining and supporting Network and Telephony infrastructure, managing and delivering Network / Telephony projects in Asia within proposed budgets and timelines.

Responsibilities:

1. Design, implement, and support network / telephony infrastructure, including IP telephony, Cisco Unified Communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific.
2. Ensure and enhance Asia Pacific Network and Telecom services align with business requirements in terms of stability, resilience, and performance.
3. Monitor voice system performance, capacity, and call quality, optimizing as necessary for high availability and user experience.
4. Develop and maintain documentation for voice systems, including network diagrams, configurations, and SOPs.
5. Implement and manage disaster recovery and business continuity plans for voice infrastructure.
6. Troubleshoot complex voice-related issues and implement solutions promptly.
7. Manage vendor relationships for voice hardware, software, and services.
8. Provide technical support and training to end-users on voice systems and features.
9. Manage product lifecycles for voice platforms.
10. Ensure global standards and best practices are implemented across all network infrastructure.
11. Maintain proper documentation of technical systems.
12. Provide escalation support and advanced troubleshooting for critical voice platform issues.
13. Manage regional network project implementations.
14. Streamline operational workflow processes.
15. Provide consultation and operational support to business and IT units.

Requirements:

1. Bachelor's degree in Computer Science, Telecommunications, or equivalent.
2. Minimum 5 years of technical and voice operation experience in investment banking, financial institutions, or large enterprises.
3. Extensive knowledge of Cisco Call Manager Configuration and Cisco Unity.
4. Experience with trader voice platforms (BT ITS platform) and voice recording platforms.
5. Knowledge of TCP/IP, QoS, and VoIP protocols (SIP, H323, RTP, SRTP).
6. Experience with SIP trunking and PSTN connectivity.
7. Familiarity with voice security best practices and compliance requirements.
8. Knowledge of QoS implementation for voice traffic.
9. Regional project implementation experience.
10. Ability to work independently in a dynamic environment, both individually and as part of a team.
11. Fluent spoken and written English.

Additional Information

• Senior Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Engineering and Information Technology
• Industries: IT Services and IT Consulting