Visitor Services - Ticketing | Museum @ Upper Changi

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading organization in Singapore is seeking a front counter service associate to engage visitors and facilitate cultural experiences. The role involves admissions, event coordination, guided tours, and managing merchandise. Candidates should possess strong communication and interpersonal skills and be willing to work on weekends and public holidays.

Qualifications

• Skills in customer interaction and communication are essential.
• Proficiency in Microsoft Office and using digital technologies.
• Bilingual abilities preferred for effective visitor engagement.

Responsibilities

• Conduct front counter duties including admissions and merchandise sales.
• Perform 15-minute guided tours and assist visitors.
• Manage cash collections and administrative tasks effectively.

Skills

Interpersonal skills

Customer service

Bilingual

Digital technologies

Microsoft Office

Tools

POS System

Job description

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

The Opportunity

• 9am to 6pm | 5 days/week (Including weekends & PH)
• Nearest MRT: Upper Changi
• Gross up to $2,300
• 1-Year Contract (Renewable)

The Job

• Front counter duties: admissions, event fees, membership, merchandise sales
• Warmly greet and assist visitors in person, on phone, and via email
• Promote exhibitions and tours
• Conduct an engaging 15-minute guided tours for visitors
• Manage daily takings and replenish collateral
• Oversee cash and cheque collections by security agency
• Assist with wayfinding and guide on audio/mobile device usage
• Coordinate group visits and conduct inspections
• Manage merchandise sales
• Proactively collect visitor feedback and compile reports
• Handle administrative tasks: guided tour registrations, inquiries
• Manage email, phone inquiries, and group visit bookings

The Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, POS System, and digital technologies
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

Next Step

Send your updated resume and email to [e-mail] with the following:

Full Name | Residential Area | Expected Salary | Earliest Commencement Date

*Please note that only shortlisted applicants will be notified

Wong Zhi Cheng

Direct Line: [phone]
EA License No: 91C2918
Personnel Registration Number: R22105888