Visitor Management Agent (Full Time)

CERTIS GROUP - GHR; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a customer service professional for a 1-year contract role. The position involves providing excellent service, managing operations, and team leadership, with rotating day shifts that include weekends and public holidays. Candidates should have prior experience in customer service and be comfortable in a hospital environment.

Qualifications

• Prior customer service experience required.
• Experience in leading or managing a team is essential.
• Comfortable with rotating shifts and working on weekends and public holidays.

Responsibilities

• Provide customer service including registration and handling enquiries.
• Ensure daily operations follow policies and guidelines.
• Manage resources like manpower and supplies for operations.

Skills

Customer Service

Team Management

Problem Solving

Basic PC Skills

Job description

Highlights

• Location: Sengkang

• Working Hours:Rotating Day Shift (7am to 230pm / 230pm to 10pm), including weekends and Public Holidays

• Commitment Period: 1-Year Contract

Job Scope

• Provide good customer service including registration, providing directions, handling general enquiries, crowd control, managing gantry access and exit, register and issue entry passes

• Ensure smooth operations that are carried out according to the policies, procedures and guidelines

• Manage resources including manpower, equipment and supplies in daily operations, appoint Liaison Officer to facilitate and manage matters arising between departments

• Handle and make decisions on escalated ground issues/feedback/complaints and perform service recovery

• Submit monthly reports and provide regular feedback to Supervisor on staff performance and discipline matters

• Perform any other duties pertaining to operations

Job Requirements

• Prior customer service experience

• Prior experience leading/managing a team

• MUST be comfortable with rotating shifts

• MUST be able to commit Weekends and Public Holidays

• Able to work in a hospital environment

• Basic PC Skills

We regret that only shortlisted candidates will be notified. Thank you.

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