Visitor Experience Associate (Part-Time at Singapore Discovery Centre, Joo Koon)

DEFENCE COLLECTIVE SINGAPORE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading company is seeking part-time Visitor Experience Ambassadors to enhance guest experiences at their site. Positions available include Guest Service Associate and Singapore Story Guide, focusing on guest interaction and operational duties. Applicants should be customer service-oriented, have good multitasking skills, and preferably possess relevant qualifications and experience.

Benefits

Uniform provided

Transport reimbursement

Opportunity to convert to full-time

Free SDC Adventurer Membership after 1 month

20% discount for dining at BottleTree

Qualifications

• Preference for 1 year of relevant working experience in hospitality or tourism.
• Able to make on-the-spot decisions for safety.

Responsibilities

• Perform front-end operational roles including ticketing, cashiering, and guest services.
• Conduct guided tours and share the Singapore story with visitors.

Skills

Customer service orientation

Ability to handle difficult customers

Fluent English

Intermediate computer skills

Ability to multi-task

Education

GCE O Level or ITE qualifications

Job description

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

• Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
• Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
• In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

• Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
• Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

• Able to handle various scopes of work, as well as handle difficult customers.
• Enjoy interacting with people of all ages and levels.
• Customer service oriented.
• Able to multi-task, prioritize, and manage time effectively.
• Able to make on the spot decision when safety is being compromised.
• Able to speak fluent English. Fluency in a second language will be advantageous.
• Possess intermediate computer skills, familiar with Microsoft Office.
• Able to handle POS system or cashier machines.
• Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits:

• Uniform provided.
• Transport reimbursement.
• Able to convert to Full time staff.
• Free SDC Adventurer Membership after 1 month deployment.
• 20% for dining at BottleTree.