Vision+ 10, L1-Application Support Analyst

Capgemini Singapore PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore seeks a skilled Vision+ 10, L1-Application Support Analyst. The role involves providing first-level support, monitoring application performance, and ensuring compliance with ITIL processes. Candidates should have at least 3 years of relevant experience, strong problem-solving skills, and a Bachelor’s degree in Computer Science or a related field. This position requires a willingness to work in shifts.

Qualifications

• Minimum 3 years of experience in application support, preferably with Vision+ 10.
• Strong understanding of IT support processes and incident management.
• Familiarity with banking and financial services applications is a plus.

Responsibilities

• Provide L1 support for Vision+ 10 applications and incident management.
• Monitor application performance and respond to service requests.
• Document support activities and maintain knowledge base articles.
• Participate in application testing, upgrades, and maintenance activities.

Skills

Incident management

Problem-solving

Communication skills

Analytical skills

Customer service

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

Job Summary:

We are seeking a skilled and motivated Vision+ 10, L1-Application Support Analyst with a minimum of 3 years of relevant experience to join our dynamic IT support team. The successful candidate will be responsible for providing first-level support for Vision+ 10 applications, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Provide L1 support for Vision+ 10 applications, including incident management and issue resolution.
• Monitor application performance and respond to alerts and service requests.
• Collaborate with internal teams and external vendors to troubleshoot and resolve application issues.
• Document support activities, resolutions, and maintain knowledge base articles.
• Escalate unresolved issues to L2/L3 support teams as necessary.
• Ensure compliance with ITIL processes and service level agreements (SLAs).
• Participate in application testing, upgrades, and maintenance activities.
• Provide support during system implementations and deployments.
• Must be open to work on regional shift pattern e.g. 8.30am to 4.30pm, 3pm to 11pm, 4pm to12am

Qualifications:

• Minimum 3 years of experience in application support, preferably with Vision+ 10.
• Strong understanding of IT support processes and incident management.
• Familiarity with banking and financial services applications is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work in shifts and provide on-call support as needed.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field.