VIP Resort Ambassador (Based in Macau)

Bez Careers (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious casino and resort in Macau seeks a VIP Resort Ambassador to offer top-tier service to VIP guests. The ideal candidate will possess strong language skills in Mandarin and Cantonese, complemented by a degree in hospitality and experience in luxury service. This role requires working closely with various departments to ensure an exceptional guest experience, while maintaining impeccable professionalism. Compensation includes full benefits and travel arrangements.

Benefits

Medical and dental insurance

Life insurance

On-duty meals

Staff transportation

Round-trip airfare to Macau

Qualifications

• Proficiency in Mandarin, conversational Cantonese, good command of English preferred.
• Relevant degree preferred (Hospitality, Hotel Management, Airlines).
• Experience in premium/luxury hospitality or airline service.

Responsibilities

• Serve as primary contact for VIP guests, delivering personalized service.
• Liaise with multiple departments to fulfill guest needs.
• Monitor compliance with safety and regulatory policies.

Skills

Mandarin

Cantonese

English

Interpersonal Skills

Education

Diploma or Bachelor’s Degree in Hospitality

Tools

WeChat

WhatsApp

Teams

Job description

VIP Resort Ambassador

Based in a World-Class Luxury Casino & Resort in Macau
Vacancies: 10 Positions
Target Onboarding Date: August or September 2025

About the Role:

Join our client's VIP Club Elite Team at one of Macau’s most luxurious integrated casino resorts. As a VIP Resort Ambassador, you will deliver world-class hospitality and personalized service to their distinguished VIP club guests from arrival to departure.

Key Responsibilities:

• Serve as the primary in-person contact for assigned VIP Club tier guests from arrival to

  departure. Deliver personalized, intuitive and anticipatory service throughout the stay.

  Build trusted rapport with guests, ensuring discretion and proactive follow through. Promptly

  address guest requests and resolve concerns with empathy, discretion and urgency, ensuring issues

  are resolved and logged for continuous improvement.

• Liaise with Gaming, Market Development, Hotel, F&B, Security, Transportation, Entertainment,

  Retail and Spa to fulfil guest needs.

• Co-ordinate with the VIP Club's experience team leadership to monitor and manage guest itineraries,

  preferences, and in resort movements in real time.

• Actively participate in pre-arrival briefings and arrival day execution across all resorts.

  Represent the guest’s voice during daily briefings and service recovery conversations.

• Proactively identify potential issues before they escalate, ensuring guests feel valued and prioritized.

• Monitor compliance with all safety, privacy and regulatory policies.

• Log key interactions and guest insights to improve future experience delivery.

• Collaborate within the VIP Club's Experience team to support other hosts during peak periods.

• Share guest intelligence (preferences, mood, intent, requests), observations and innovations that

  enhance guest engagement and operational effectiveness.

Requirements:

• Proficiency in Mandarin, conversational Cantonese, and a good command of English are preferred, as these languages are commonly used in guest interactions and daily operations.

• Diploma or Bachelor’s Degree (preferred fields: Hospitality, Hotel Management, Airlines)

• Premium/luxury hospitality or airline service experience preferred

• Impeccable grooming and professional appearance

• Confident, articulate, and diplomatic interpersonal skills

• Proficient in mobile messaging platforms (WeChat, WhatsApp, Teams)

• Willing to work rotating shifts (24-hour resort operation)

• Willing to relocate to Macau for this role

Compensation & Benefits:

• 5 days/week, 9.6 hours/day (48 hours/week total)

• Medical and dental insurance, Life insurance, On-duty meals, In-house medical clinic (TM Clinic), Staff transportation (TM Shuttles)

• Round-trip airfare to Macau provided, including a return ticket upon completion of the contract.