VIP Desktop Support Engineer

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing services provider in Singapore is hiring for a role focused on project delivery and management with key responsibilities in VIP desktop support. The ideal candidate should have at least 4 years of experience, excellent communication skills, and the ability to lead a team effectively.

Qualifications

• Typically 4 years desktop support experience in VIP support.
• Self-motivated with a positive 'can-do' attitude.
• Ability to lead and maintain respectful relationships.

Responsibilities

• Assist project manager to plan project milestones and tasks.
• Manage project tasks to meet schedule, cost, and quality.
• Prepare test plan for System Integration Testing.

Skills

Desktop support experience

Presentation skills

Communication skills

Negotiation skills

Interpersonal skills

Education

Diploma or degree in relevant discipline

Job description

1 yr renewable contract

Responsibilities

• Project Delivery
• Assist project manager to plan the project milestones and project tasks
• Understand & analyse the requirements and assist in development of module technical design specification
• Translate design into process/program specifications
• Manage project tasks to meet schedule, cost and quality
• Develop timeline for the tasks in alignment with the schedule of the overall project
• Prepare test plan & test environment for System Integration Testing & User Acceptance Testing
• Support the testing activities, log the test results, rectify the incidents, carry out retest till closure of incidents
• Conduct code review, walkthrough & testing of programs to ensure the quality of deliverables meet the requirements and adhere to defined processes
• Involved in construction of complex programs.
• Prepare /review project documents meeting schedules
• Assist project managers to prepare implementation and data migration checklists
• Ensure the configuration checklists/ release checklists are complete and comprehensive
• Ensure the correct version of programs/files are checked in and used for Testing / Migration to production
• Deliver quality outputs based on defined processes & take corrective actions when necessary
• Assess service request /enhancement feasibility, effort ,schedule and risk plan
• Identify & escalate risks to higher level to mitigate impact on - project delivery
• Customer /Vendor Management
• Build rapport with the users and their technical staff and manage their expectation
• Have clear and open communication with customers on project issues or clarifications
• Team Management
• Coordinate and delegate the task to the team members
• Guide team members in executing the tasks in the project
• Track the team’s progress and provide updates
• to project manager
• Work with team members to resolve problems promptly and provide effective solution

Requirements

• Typically 4 years desktop suport experience in VIP support
• Diploma or degree in a relevant discipline
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Kshama
• Registration No. / Unique Entity Number: 199801439D

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