Vicidial Manager

Our solar energy company based in Arizona is seeking a skilled Vicidial Manager to oversee and optimize our call center operations.

AZ Rising Solar provides the community with expertise in renewable energy and helps businesses and homeowners switch to clean energy. Join us in a more sustainable future by getting your quote today.

The Role

Job Responsibilities:

1. Manage, configure, and maintain the Vicidial system to ensure optimal performance.
2. Monitor call center metrics and performance, making necessary adjustments for efficiency.
3. Troubleshoot and resolve any Vicidial-related issues promptly.
4. Implement and optimize dialer campaigns, scripts, and call routing strategies.
5. Ensure system security, backups, and compliance with industry regulations.
6. Provide training and support to agents and supervisors on Vicidial usage.
7. Collaborate with IT and operations teams to integrate new technologies.

Ideal Profile

Qualifications:

1. Proven experience as a Vicidial Administrator/Manager in a call center environment.
2. Strong knowledge of VoIP protocols.
3. Experience with campaign setup, lead management, and dialer performance tuning.
4. Ability to analyze data and generate performance reports.
5. Strong problem-solving and communication skills.
6. Experience with CRM and API integrations is a plus.
7. Strong attention to detail and deliver work of a high standard.
8. Strong analytical skills and comfort with numerical data.
9. Strong team player who can manage multiple stakeholders.

What's on Offer?

1. Flexible working options.
2. Opportunity to make a positive impact.
3. Offer $8 per hour, paid weekly through wire transfer.
4. Full-time role between 9 am and 6 pm MST (8 hours per day).