Vice President - Operations APAC

dLocal; Singapore; Remote; SGD 100,000 - 125,000; Full time

Job summary

A global payments processor is seeking an experienced professional to oversee strategy and partnership operations in Africa. This role involves driving business development, managing P&L, and ensuring regulatory compliance in a dynamic and remote-first environment. The ideal candidate possesses strong cross-cultural leadership skills and a proven track record in cross-border payments throughout APAC.

Benefits

Remote work flexibility

Premium Coursera subscription

Language classes

Social budget for team engagements

Qualifications

• Strong experience in cross-border payments or financial systems in APAC.
• Ability to work across time zones with global teams.
• Commitment to compliance and understanding of APAC regulations.

Responsibilities

• Oversee strategy and partnership operations in Africa for payments processing.
• Drive business development and identify new merchant opportunities.
• Negotiate and execute commercial partnerships and agreements.
• Ensure adherence to local regulations and compliance requirements.
• Manage the country's P&L and optimize operational efficiency.

Skills

Cross-Cultural Leadership

Negotiating Contracts

Team Development

Strategic Thinking

Adaptability

Job description

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

Oversee dLocal’s strategy and partnership operations in Africa in order to enable local payments processing for international merchants.

Preferably based within the APAC

What will I be doing?

Strategic Leadership & Business Development

• Collaborate with senior leadership to develop and implement country strategies aligned with organizational goals.
• Drive business development by identifying new merchant opportunities, optimizing pricing and costs, integrating local payment methods, and closing strategic deals with partners.
• Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence.
• Maintain personal networks, participate in professional organizations, attend conferences and industry events.
• Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market.
  
  
  

Partnerships & Commercial Execution

• Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives.
• Work with internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations.
• Work closely with merchants and commercial team, focusing on the development of key products.
  
  
  

Regulatory & Compliance Oversight

• Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products.
• Liaise with regulatory and statutory bodies to ensure adherence to legal requirements and obligations, including AML/KYC policies and licensing.
• Stay on top of local regulatory/licensing requirements and how it impacts our business.
• Stay on top of local regulations and engage with regulators when necessary.
• Contact local lawyers, accountants, and tax experts to ensure the operation complies with all legal and financial requirements.
  
  
  

Operational Excellence & P&L Management

• Oversee daily operations across all products, ensuring smooth execution of global and local initiatives
• Support Country Managers and stakeholders across the organization to ensure the delivery of revenue, volume, costs, compliance, etc., regional corporate targets.
• Closely lead and manage the operations team for overall operational excellence.
• Improve operational capabilities for different payment methods.
• Manage operational costs, improve conversion rates, and enhance processing efficiency.
• Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact.
• Analyzing performance results and optimizing accordingly.
• Develop emergency response plans for system outages, compliance challenges, or banking disruptions.
  
  
  

Stakeholder & Relationship Management

• Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators.
• Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly.
  
  
  

What skills do I need?

• Strong Cross-Cultural Leadership skillsProven experience in cross- border payments payments or other financial systems all over APAC
• Proven success partnering and working cross-functionally to make things happen
• Significant experience negotiating and executing contracts and agreements
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Established relevant business network
• Someone willing and able to take smart risks based on solid strategy and deep partnership understanding
• People manager with strong skills to develop teams
• Curious profile, strategic thinker, effective decision making skills and positive attitude
• Adaptability and growth mindsetThorough knowledge of the market
• Technical knowledge will be considered a plus
• Commitment to compliance and understanding of the regulatory environment in APAC
  
  
  

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
  
  
  

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!