Vice President, IT Service Management Operations

Mizuho Bank, Ltd; Singapore; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Vice President for IT Service Management Operations. This pivotal role involves overseeing the Asia-hub system maintenance, ensuring the security and efficiency of applications while aligning with organizational goals. The ideal candidate will have extensive experience in IT system management, expertise in software engineering principles, and familiarity with cloud platforms. Join a dynamic team that values innovation and collaboration, where your contributions will directly impact the organization's success in the Asia-Pacific region.

Qualifications

• 10+ years of experience in IT system management with a focus on application security.
• Expertise in cloud platforms and software engineering principles.

Responsibilities

• Oversee Asia-hub system maintenance and ensure operational efficiency.
• Develop security frameworks and manage incident responses.

Skills

IT System Management

Software Engineering Principles

Cloud Platforms (AWS, Azure, Google Cloud)

Application Security Frameworks

Analytical Skills

Stakeholder Management

Communication Skills

Team Leadership

Organizational Drive

Education

Degree in Information Technology

Degree in Computer Science

Tools

AWS

Azure

Google Cloud

Job description

Vice President, IT Service Management Operations

Information Technology - Help Desk / Infrastructure / IT Security / System Admin

Auto req ID: 1709BR

Department: Asia-Pacific Corporate Function Coordination Department

Section: Regional IT Operations

Company Profile

Mizuho Bank Ltd is the banking subsidiary of Mizuho Financial Group of Japan, one of the world's largest financial service providers. In 1974, one of Mizuho's legacy banks commenced its branch operation in Singapore, and for over 50 years, we have maintained a presence in Singapore.

Mizuho Bank Singapore Branch holds a Full Bank License and provides banking services to more than 2,000 Japanese and non-Japanese customers, with a staff strength of over 1,000. Our principal business encompasses corporate finance, trade finance, cash management, funds transfers, project finance, and treasury. We also collaborate with our affiliate, Mizuho Securities, to provide investment banking solutions. The Singapore Branch also serves as a regional office for the bank's Asia & Pacific operations.

Job Responsibilities

The role involves overseeing and managing the Asia-hub system maintenance, which primarily supports regional integration and data warehouse functions, ensuring smooth operations, security, and efficiency of applications. Responsibilities include:

1. Application Strategy and Governance: Define and oversee strategic management of the Asia-hub system, aligning with organizational goals and supporting operational needs. Lead enhancements based on business requirements.
2. Access Management Oversight: Establish and govern access policies, ensure role-based access control, permissions, and security protocols to protect sensitive data, collaborating with compliance teams.
3. Performance Optimization Management: Monitor system performance, utilize analytics to identify inefficiencies, and drive continuous improvements.
4. Security and Risk Governance: Develop and enforce security frameworks, conduct risk assessments, and ensure compliance with policies.
5. Escalation Management and Governance: Manage incident response and escalations, ensuring timely resolution to minimize downtime.
6. Updates and Upgrades Oversight: Strategically plan and oversee application updates, patches, and upgrades to minimize disruptions.
7. Knowledge Management Leadership: Maintain and enhance documentation quality, ensuring regulatory compliance and resource availability.

Job Requirements

• Degree in Information Technology, Computer Science, or related fields
• 10+ years of experience in IT system management
• Expertise in software engineering principles; familiarity with cloud platforms (AWS, Azure, Google Cloud) preferred
• Deep understanding of application security frameworks and governance
• Strong analytical skills and team leadership capabilities
• Excellent stakeholder management and communication skills
• Japanese proficiency is preferred for stakeholder interactions in Tokyo
• Strong organizational drive and commitment