Vice President - High Jewelry & Client Relations, South Asia Pacific

Tiffany & Co. Pte Ltd; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading luxury jewelry brand in Singapore seeks an experienced VP of High Jewelry & Client Relations. The role focuses on driving strategy and executing client engagement through high-end events. Ideal candidates should have over 10 years of luxury retail experience, significant knowledge of high jewelry, and strong interpersonal skills. This position requires a passion for client relationship building and offers an opportunity to lead a team that upholds the brand's values.

Qualifications

• 10+ years of relevant experience in luxury retail.
• Driven, energetic with a people-first mindset.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Develop and execute South Asia Pacific High Jewelry strategy.
• Build and elevate relationships with HNW clients.
• Drive client engagement through events and experiences.

Skills

Detail-oriented

Luxury Retail Experience

Excellent interpersonal skills

Outstanding written and verbal communication

Client relationship building

Education

Degree in Business Administration or Marketing

Gemologist Certification

Tools

Microsoft Office Suite

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

• Are you passionate about Luxury Jewelry?
• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!

Reporting to the Zone President, South Asia Pacific this role is responsible for developing,driving, and executing the South Asia Pacific High Jewelry &Client Relations strategy. They will continuously identify and implement new concepts and initiatives on how to target, build and establishsuccessfulrelationships with existing & emerging clients through;exceptionalHigh Jewelry events, experiences and in store activation programs. TheVP High Jewelry & ClientRelationsmust be able to think strategically and lead a team that focuses on day-to-day execution of the agreed uponstrategy with a focus on clients, people, and brand desirability.They need to possess a strong attention to detail, be innovative and creative in client experience initiativesand lead the Tiffany high end strategy and direction in South Asia Pacific. They also need to possess strong watches knowledge and expertise. They will be open and approachable and will work withglobal and themarketteams in a transparentand mutually supportive manner.They will also lead a team of passionate professionals whoare able to execute anddeliver successfulclient events.Theymust model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit. Reporting to this role will be: Director High Jewelry - South Asia Pacific, Director Client Relations - South Asia Pacific & Watch Development & Training Manager - South Asia Pacific.

Responsibilities

High Jewelry

• In collaboration with Zone President, Global High Jewlery and merchandising teams, ensure the South Asia Pacific Zone drives a strategy for High Jewelry while tracking key milestones and progress
• Responsible for end-to-end strategy and execution of in-store and virtual client activations and experiences while partnering with key stakeholders.
• Develop and elevate relationships with HNW client network
• Consistently pursue the creation of elevated experiences for High Jewelry events attached to targets and KPIs.
• Beclientfacingas one ofourTiffany HJExpertsto:addresstechnicalquestions &assisttoclosesales as necessary in local and international High Jewelry events for South Asia Pacific
• Deliver strategic insights and thought leadership at regional conferences and stakeholder meetings, fostering professional development and cross-functional collaboration.
• Giveinputon High Jewelryassortmentsforin-storeandeventcollectionofferings
• Buildstrategiesonclientoutreachandengagement
• Drivepartnershipinitiativeswithintheregion,prospectingkeynetworkstoidentifyand cultivate new High Jewelry clients
• Define theclienttreatmentprogramwithintheregion, focusing on elevated VIPexperiencesand gifts

Client Relations

• Partner with the Global Client Relations team ensuring the South Asia Pacific strategy supports the global Client Relations vision and objectives
• Build a Client Relations strategy focusing on existing top & emerging clients while also identifying opportunities to target new HNW clients with a focus on High Jewelry
• In collaboration with leadership and Regional key stakeholders, create and map annual client events and ensure all events are delivered in a seamless and elevated manner with a hands-on mindset
• In collaboration with the Client Development & Merchandising teams, build a year-long calendar & 360 plan for all events, ensuring they support the region’s business objectives
• Identify new opportunities through our existing and new products, networks, department stores, external partners, and industry trends
• Manage, optimize & maintain the South Asia Pacific Client Relations calendar and budget
• In conjunction with the local Client Relations team and Market Partners review all post-event learnings and use this intelligence to optimize the ROI of each event in addition to how we further enhance our relationships with our Clients
• Lead, elevate, develop and inspire the South Asia Pacific Client Relations teams ensuring they have a clear vision and understanding of the overall strategy, and the role they have in its success
• Ensure each team member understands their role in each event/experience and ensure responsibilities and activities are properly allocated
• Assess team members’ performance and support them in continuously improving and elevating their skills

People Leadership

• Motivate and inspire regional and local Client Relations & High Jewelry teams by leading by example, demonstrating empathy, creating an environment where candid debate is encouraged, and remaining approachable
• Cultivate and develop regional and local Client Relations team capabilities, ensuring you are developing a high performing team

Qualifications

• 10+ years of relevant experience
• Driven, energetic and with a people first mindset
• Luxury Retail Experience, specifically in High Jewelry
• Possess a full understanding of client demographic
• Detail-oriented, organized, excellent interpersonal skills
• Outstanding written and verbal communications skills
• Passion and creativity for client relationship building and High Jewelry
• Ability to meet deadlines, work under pressure, and multi-task
• Microsoft Office Suite (Excel, PowerPoint, and Word)
• Degree in Business Administration, Marketing or equivalent is preferred.
• Gemologist Certification strongly preferred