Vice President, Head of Cardmembers Payment, COPC

Jobscentral; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled operations manager to oversee retail banking functions, particularly in Credit/Debit Cards Operations. This dynamic role involves planning and managing resources, ensuring compliance, and driving process improvements. You will lead a team, streamline operations, and enhance service quality while adapting to fast-paced changes. If you are a proactive leader with a passion for operational excellence and team development, this opportunity is perfect for you.

Qualifications

• 5-10 years of experience in retail banking operations, especially in Credit/Debit Cards.
• Strong leadership and organizational skills with a focus on team management.

Responsibilities

• Manage resources effectively to meet daily operations requirements and monitor performance.
• Lead and coach staff to maintain high standards of performance and service quality.

Skills

Retail Banking Operations

Team Management

Change Management

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Attention to Detail

Education

Diploma/Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description And Responsibilities

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring operational performance to ensure the team meets SLA standards at all times, and maintaining high standards of operations control and compliance within the division. He/She will work closely with the respective Team Managers in Card Operations / Merchant Operations to refresh SOPs, identify and assess risks, and develop effective risk mitigation measures.

Staff To Be Involved In

• Supervising and ensuring the smooth running of the Card Financial function within the bank, which includes:
• Loan Programs: Loan Booking, Remittance, Funding, Cancellation
• Payments for Cardholders (Issuing) & Merchants (Acquiring)
• Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection, Quarterly Reporting
• Merchant Onboarding: Application Processing, Account Creation & Terminal ID Creation
• Merchant Payments: Refunds/Adjustments, Returned Funds, Posting Rejections
• Merchant Servicing: Statement Retrieval, Account Closure, Maintenance Requests
• GL Reconciliation: Reviewing all related GL to ensure aging/outages are addressed, substantiated, and followed up with relevant stakeholders
• Planning & managing capacity to support changing business demands
• Streamlining processes to reduce operating costs and turnaround times without compromising quality and risk
• Conducting internal reviews/tests to ensure compliance
• Assisting with data analysis, reporting findings, and recommending corrective and preventive actions
• Leading, engaging, and coaching staff to high standards of performance, productivity, and service quality
• Proactively managing and resolving customer and business unit feedback and queries
• Driving operations-related projects & process improvements
• Ensuring strict adherence to the bank's policies, guidelines, operations control, and compliance requirements
• Keeping operation procedures up-to-date and identifying opportunities for productivity, efficiency, and service quality improvements, while mentoring staff to maintain high standards

Requirements

• Diploma/Degree Holder
• 5 to 10 years of retail banking operations experience, especially in Credit/Debit Cards Operations
• Experience in team management with a minimum team size of 15
• Able to multi-task and adapt to change in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations
• Strong organizational and leadership skills
• Analytical and problem-solving skills, with the ability to think objectively and creatively
• Meticulous with attention to detail and quality mindset
• Strong cross-functional collaboration, communication, and interpersonal skills to influence and negotiate outcomes
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint
• Team player, self-motivated, resourceful, and able to work under pressure
• Resourcefulness