Vice President, Head of Cardmembers Payment, Card Operations Processing Center

United Overseas Bank Ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative banking institution as the Vice President, Head of Cardmembers Payment. This role involves overseeing the Card Financial functions, ensuring compliance, and driving operational excellence. You'll lead a team to streamline processes, manage capacity, and enhance service quality. With a commitment to fostering a collaborative environment, this position offers the opportunity to make impactful changes in a fast-paced setting. If you are a strategic thinker with strong leadership skills and a passion for banking operations, this is the perfect opportunity for you.

Qualifications

• 5 to 10 years of experience in retail banking operations, particularly in Credit/Debit Cards.
• Strong leadership and team management skills with experience managing teams of 15 or more.

Responsibilities

• Supervise Card Financial functions, ensuring smooth operations and compliance.
• Drive operational projects and process improvements while managing customer feedback.

Skills

Retail Banking Operations

Team Management

Change Management

Analytical Skills

Problem-Solving

Communication Skills

Education

Diploma/Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Vice President, Head of Cardmembers Payment, Card Operations Processing Center

Posting Date: 5 May 2025

Location:

Singapore (City Area), SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

• In charge of supervising & ensuring smooth running of Card Financial function within the bank which encompasses
• Payment for Cardholder (Issuing) & Merchant (Acquiring)
• Rewards: Redemption, Waiver
• Card Scheme Settlement to Visa, MC & JCB: Remittance, Bank Charges, Billing, Fees & Collection as well as Quarterly Reporting
• Plan & manage capacity to support changing Business demand
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Lead, engage and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to.
• Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality.

Job Requirements

• Diploma/Degree Holder
• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• Experienced in team management experience with a minimum size of 15.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration, verbal/written communications & interpersonal skills to drive outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
• Team player, self-motivated and resourceful, ability to work under pressure

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.