Vice President, APAC User Experience (UX/ Service Designer)

BNY Mellon; Singapore; Hybrid; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Vice President of User Experience to join their APAC Innovation team. This innovative role involves shaping end-to-end service experiences for clients in the APAC region. You will collaborate with diverse teams to design holistic service solutions, leveraging your expertise in user-centered design and strategic thinking. Join a company recognized for its commitment to innovation and inclusivity, where your contributions will directly impact the user experience and drive value creation. If you are passionate about design and eager to make a difference in the financial services sector, this opportunity is perfect for you.

Benefits

Generous Paid Leaves

Volunteer Time

Flexible Global Resources

Competitive Compensation

Wellbeing Programs

Qualifications

• Experience in global financial services or fintech as a UX/Service Designer.
• Strong portfolio showcasing user-centered design and service design principles.

Responsibilities

• Lead design thinking workshops and ideation sessions with cross-functional teams.
• Develop personas, wireframes, and prototypes based on user feedback.

Skills

User Journey Mapping

Design Thinking

User Research

Usability Testing

Visual Design

Communication Skills

Education

Degree in Design or Related Field

Tools

Figma

Adobe XD

Miro

Figjam

Job description

Job Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets. Every day, our 50,000+ employees bring their perspectives to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, recognized as a top employer for innovators and inclusivity. Through our ideas and talents, we help make money work for the world. This is what it’s all about.

We are seeking a future team member for the role of Vice President User Experience to join our APAC Innovation team. This role is located in Singapore (Hybrid).

About The Job

Innovation is a core part of the Strategic Partnerships, Investments & Innovation team, bringing together diverse innovators, strategists, and designers. With a presence in New York, London, and Singapore, the Innovation team drives value chain mapping, product strategy, ideation, design, and solution adoption using agile methodologies to accelerate value creation for clients and the enterprise.

As a UX/Service Designer, you will shape end-to-end service experiences for stakeholders and clients in the APAC region. You will collaborate with cross-functional teams—including product managers, UX/UI designers, researchers, engineers, and stakeholders—to design and deliver holistic service solutions. Your expertise in user-centered design, research, and strategic thinking will help us create innovative solutions aligned with user needs and business goals.

Your impact will include:

• Leading design thinking workshops and ideation sessions to foster creative problem-solving, generate ideas, and build consensus among teams and stakeholders.
• Using user journey and experience mapping to visualize interactions, identify pain points, discover opportunities, and propose solutions to enhance satisfaction and engagement.
• Developing personas, wireframes, and prototypes to communicate design concepts and user flows, iterating based on feedback and usability testing.
• Partnering with stakeholders, product managers, and developers to understand and define user needs and project requirements.
• Creating and maintaining design guidelines, pattern libraries, and cohesive design systems consistent with BNY’s principles.
• Conducting user research, usability testing, heuristic evaluations, and analyzing feedback to refine user experiences.
• Staying updated on design trends, emerging technologies, and industry best practices to bring innovative ideas to the team.

To succeed, you should have:

• Relevant experience in global financial services or fintech as a UX/Service Designer with a strong portfolio.
• Ability to analyze problems and develop structured solutions that meet client needs.
• Proficiency in user journey mapping, design thinking, and facilitating ideation workshops.
• Solid understanding of user-centered and service design principles.
• Experience with user research, usability testing, and data-driven design decisions.
• Visual design skills and understanding of user experience.
• Proficiency with design tools such as Figma, Figjam, Miro, Adobe XD, or similar.
• Excellent communication and presentation skills to articulate design concepts clearly.
• A solutions-oriented approach and ability to build trust with stakeholders and peers.

Our culture is recognized through awards such as:

• Fortune’s Most Innovative Companies, 2024
• Fortune’s Most Admired Companies, 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 2023-2024
• Best Places to Work for Disability Inclusion, 2023-2024
• Most Just Companies, 2024
• Dow Jones Sustainability Indices, 2024
• Bloomberg’s Gender Equality Index, 2023

Our Benefits and Rewards

BNY offers competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and pay-for-performance. We provide flexible global resources to support your personal and professional journey, including generous paid leaves and volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusion.