Vehicle Recovery Fleet Operations Manager

ISLAND RECOVERY SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Une entreprise de services de récupération de véhicules à Singapour recherche un Operations Manager. Le candidat idéal sera en charge de superviser les opérations de récupération de véhicules, développer des procédures pour les opérations de remorquage, et interagir avec les agences gouvernementales. Ce poste exige une excellente communication, des compétences en gestion du stress et une expérience dans les opérations de réponse aux urgences.

Qualifications

• Doit posséder un permis de conduire de classe 3.
• Expérience dans les agences de réponse aux urgences est préférable.
• Connaissance des règles du LTA et RTA est un atout.

Responsibilities

• Superviser les opérations de récupération de véhicules pour atteindre les KPI.
• Développer des procédures opérationnelles standard pour les opérations de remorquage.
• Former le personnel opérationnel et de supervision.

Skills

Communication efficace

Gestion du stress

Leadership

Résolution de problèmes

Education

Diplôme en gestion des transports ou disciplines connexes

Job description

Job Purpose : Overseeing the vehicle recovery operations to ensure departmental KPIs are being met.The Operations Manager shall also represent the Company to handle public feedback and to liaise with various governmental authorities for all expressway vehicle recovery operations and activities including crisis, emergency exercises and other major national incidents or events.

Core Duties

• Develop and document standard and emergency operating procedures for Towing and Vehicle Recovery operations. Identify gaps and relevant correction actions to improve departmental KPI
• Oversees Fleet and Manpower status to ensure optimized utilization rate during daily operations
• Resolve problems concerning towing, vehicle recovery, or members of public issues unsolved by supervisory personnel
• Analyze the operational impact of proposed changes, such as routing and vehicle standby locations
• Interview, select and train supervisory and operational personnel. Conduct disciplinary investigations and hearings when required
• Prepare, vet and submit required reports to relevant stakeholders within the stipulated deadline
• Represent the Company as key personnel in dealings with key partners and governmental agencies

Job Specification

• Degree in transportation management or related disciplines
• Possess at least a Class 3 driving licence
• Preferably with working experience in emergency response agencies
• Must be able to communicate verbally concisely and effectively
• Able to write reports in English
• Shall be courteous and tactful when dealing with the public or customers
• Shall remain calm and in control when facing disaster-grade environments
• Prior knowledge and experience in executing and directing large-scale vehicle recovery operations such as chain collisions, vehicle recovery and craning and multiple heavy vehicle overturning is an advantage
• Familiar with rules under the LTA Act and RTA is an advantage