Veeva CRM Business Consultant

BITRALIS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading life sciences firm in Singapore is looking for a Veeva CRM Business Consultant to bridge business and technical teams. This role involves optimization and management of the Veeva CRM platform, requiring strong experience in a pharmaceutical environment. The ideal candidate should have at least 6 years in business analysis with Veeva CRM, excellent communication skills, and familiarity with data integrations. Competitive salary and opportunities for professional development are offered.

Benefits

Opportunities for professional development

Competitive salary and benefits

Collaborative work environment

Qualifications

• 6+ years of experience as a Business Analyst in pharmaceuticals.
• Solid understanding of commercial pharma operations.
• Experience in requirement gathering and documentation.

Responsibilities

• Serve as liaison between business users and technical teams.
• Gather and document business requirements for Veeva CRM.
• Provide training and support to end-users.

Skills

Veeva CRM experience

Business analysis

Communication skills

Education

Bachelor’s degree in Computer Science

Information Systems or Business Administration

Tools

Veeva Vault

Salesforce

Job description

Job Summary:

We are seeking a skilled Veeva CRM Business Consultant to join our Commercial Operations IT team. In this role, you will act as the bridge between business stakeholders and technical teams, supporting the optimization and ongoing management of our Veeva CRM platform. The ideal candidate has hands-on experience with Veeva CRM in a life sciences or pharmaceutical environment and is comfortable gathering requirements, analyzing business needs, and driving system enhancements.

Key Responsibilities:

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 6+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space