UX Researcher and Service Designer - KT

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DCI Consultants Private Limited in Singapore is seeking a senior Service Designer to shape how teams explore, define, and prioritise digital product opportunities. You will lead discovery with agency partners and translate messy inputs into clear requirements.

The role emphasises independent work in ambiguous 0→1 contexts, strong facilitation of workshops, and familiarity with AI-assisted tools. Central location with exposure to enterprise-scale projects.

Qualifications

• 6+ years in service design, UX research, or product discovery.
• Strong generative research and synthesis skills to turn messy inputs into structured insight.
• Comfort designing for process and workflow problems beyond interfaces.
• Workshop facilitation and stakeholder engagement experience.
• Ability to work independently in exploratory 0→1 contexts.
• Interest in AI-assisted tools or agents is a plus.

Responsibilities

• Run discovery with agency teams to understand how ideas are formed and requirements gathered.
• Map the end-to-end process from idea to defined requirement and surface blocks.
• Identify patterns, friction points, and unmet needs and synthesize into clear insight.
• Translate findings into design principles and requirements for a supporting tool or agent.
• Prototype and test process interventions to validate clarity for buildable outcomes.
• Facilitate workshops to frame problems and align stakeholders.

Skills

UX research

Synthesis

Process design

Workshop facilitation

Independent work

AI tools exposure

Job description

Roles & Responsibilities

• Run discovery with agency teams to understand how they currently form ideas, gather information, and arrive at requirements for digital products.
• Map the end-to-end process from initial business idea to defined requirement, surfacing where teams get stuck, lose information, or diverge.
• Identify patterns, friction points, and unmet needs across teams, and synthesise them into clear, structured insight.
• Translate findings into design principles and requirements that inform the concept and design of a supporting tool or agent.
• Prototype and test process interventions or concepts to validate whether they help teams reach buildable clarity.
• Facilitate workshops to frame problems, align stakeholders, and pressure-test emerging concepts.

Qualifications & Skill Sets

• At least 6 years of experience in service design, UX research, or product discovery, with experience shaping ambiguous problem spaces.
• Strong generative research and synthesis skills — able to turn messy, scattered inputs into structured insight.
• Comfort designing for process and workflow problems, not only interface problems.
• Confident workshop facilitation and stakeholder engagement.
• Ability to work independently in an exploratory 0→1 context where the end product is not yet defined.
• Interest in or exposure to AI-assisted tools or agents is an advantage.

Looking for at least 6 years of relevant experience

Working Location : Central

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**