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User Success Software Specialist

Helius Technologies

Singapore

On-site

SGD 80,000 - 100,000

Full time

16 days ago

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Job summary

Helius Technologies is seeking an exceptional engineer for its Brain team, focused on enhancing user success through troubleshooting and backend development. Join a diverse group and work closely with the brightest minds in quant finance while solving industry challenges at scale.

Benefits

Work with highly talented professionals in the industry
Opportunity to solve complex quant finance problems
Support for skill development and inclusive workplace

Qualifications

  • Excellent communication and problem-solving skills.
  • Experience with Python and SQL in a professional environment.
  • Familiarity with automated testing tools and Unix is essential.

Responsibilities

  • Troubleshoot user issues involving data and technology.
  • Gather customer feedback for internal teams.
  • Engage in backend engineering tasks for optimization and security.

Skills

Communication
Problem Solving
Python
SQL
Automated Testing
Unix

Job description

Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate outstanding talent. There is no roadmap to future success, so we need people who can help us build it. Our collective intelligence will drive us there.

About Brain:

Brain is a group within the company, similar to a traditional B2C fintech setup. Our mission is to simplify quant finance and provide global opportunities for individuals to participate remotely in this initiative, while potentially learning groundbreaking concepts in quant finance, AI, and ML.

Company Brain provides a crowdsourcing platform for external participants to contribute alphas and various other models or algorithms to the firm’s business. It comprises an entire ecosystem within the firm, including resources from technology, data, business, and operations groups worldwide. Although still fairly young, BRAIN is a full-featured business with forward-looking plans spanning years.

The Role:

We are seeking an exceptionally talented engineer to join our user success team. The role involves two main aspects:

  1. Troubleshooting user issues: Address queries raised by our users, involving complex aspects including data, technology, and signals (alphas).
  2. Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams.

Additionally, responsibilities include backend engineering tasks such as optimization, enhancing speed and software quality, load sequencing, security and application access management, role management, storage, and data versioning, as well as web application server-side development.

What You’ll Bring:
  • Excellent communication and problem-solving skills
  • Experience with Python and SQL
  • Experience with automated testing tools (e.g., Selenium, Cypress, Puppeteer)
  • Familiarity with Unix
  • Familiarity with the quant or finance industry is a plus
Why You Will Like Working for BRAIN:
  • You will work with some of the smartest and most exciting people in the industry.
  • We are a high-performance organization aiming to solve quant finance problems at scale.
  • As part of this team, you will develop your primary skills and contribute to shaping the evolving business.
  • We value diversity and inclusivity. We are an equal opportunity employer.
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