User Experience Strategy Manager - TikTok LIVE

Tik Tok; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology company is seeking a seasoned professional to enhance user operations and customer experience strategies. The ideal candidate will possess analytical skills and experience in managing customer support processes, equipped to optimize existing systems and handle crises effectively.

Qualifications

• Over 5 years of experience in developing user operation or customer experience strategy.
• Familiar with management principles and methods.
• Excellent business communication skills.

Skills

Data analyzing

Crisis handling

User understanding

Business communication

Business execution

Education

Bachelor degree or above

Tools

SQL

Job description

minimum Qualifications:

• Bachelor degree or above, with over 5-years of working experience in developing user operation or customer experience strategy;
• Decent data analyzing skills(eg, SQL) to develop actional roadmaps as business grows.

Preferred Qualifications:

• Rich customer experience and professional knowledge, familiar with various management principles and methods, as well as a proven ability to do crisis handling;
• Proven skills in understanding users, creating new process SOPs and optimization of existing user support strategies;
• Possess excellent business communication skills and outstanding business execution.