User Experience Researcher

PSYKHE; Singapore; On-site; SGD 89,000 - 156,000; Full time

Job summary

PSYKHE is seeking an experienced UX Researcher on a contract basis in Singapore. You will own research end-to-end from framing questions to synthesis, across concept testing, usability testing, and market research for banks, financial institutions, and public sector clients.

You will work embedded across client engagements, shaping methodology, stakeholder communications, and research repositories. A rigorous, methodical approach is essential.

Qualifications

• Minimum 5 years of hands-on UX/product research experience.
• Experience in financial services, banking, or public sector environments.
• Tertiary qualification in a related discipline.

Responsibilities

• Design end-to-end research studies and select appropriate methods.
• Write research plans and discussion guides for stakeholder scrutiny.
• Define sampling strategy, recruitment criteria, and study design.
• Lead qualitative and quantitative studies; conduct interviews and usability sessions.
• Facilitate workshops with clients and cross-functional teams.
• Synthesize findings into decision-ready insights and design principles.
• Present results to senior stakeholders in banking/government contexts.
• Maintain research documentation and contribute to repositories.

Skills

End-to-end design

Stakeholder management

Qualitative & quantitative

Fieldwork facilitation

Research methods

Presentation skills

Education

HCI / Psychology

Tools

Miro

FigJam

Maze

UserTesting

UserZoom

Dovetail

Microsoft 365

Job description

We are looking for an experienced UX Researcher to join us on a contract basis — someone who treats research as a discipline, not a formality. Our clients are banks, financial institutions, and public sector agencies with senior stakeholders in the room, and they expect research that has been designed with intent: clear hypotheses, defensible methodology, and findings that hold up under scrutiny.

This is not a role for light-touch validation squeezed in between design sprints. You will own research end-to-end, from framing the right questions and designing the methodology, through fieldwork, to synthesis and stakeholder-ready findings, across concept testing, user testing, usability testing, and market research.

You will be embedded across client engagements, taking ownership of research outcomes and contributing to the growth of our research practice. This role sits at the intersection of methodology, stakeholder management, and craft.

Your Responsibilities

Research Strategy & Design

• Design end-to-end research studies, concept testing, usability testing, moderated and unmoderated user testing, and market research, selecting the right method for the right question, not the fastest one
• Write research plans and discussion guides that hold up to stakeholder and client scrutiny
• Define sampling strategy, recruitment criteria, and study design appropriate to the research question

Execution & Fieldwork

• Lead qualitative and quantitative research studies, and know when each is appropriate
• Conduct interviews, usability sessions, and testing across in-person and remote formats
• Facilitate co-creation and research workshops with clients and cross-functional teams

Synthesis & Insight Delivery

• Synthesise findings into clear, decision-ready insights — not just a summary of what was said, but what it means for the product or service
• Translate research insights into problem definitions, opportunity maps, and design principles
• Maintain research documentation and contribute to the organisation's research repository

Stakeholder Management & Communication

• Present findings directly to senior client stakeholders, including in banking and government settings
• Manage stakeholder relationships with confidence — this is a core part of the role, not a side skill
• Articulate and defend methodological choices clearly, both verbally and in writing

You Are

A rigorous, methodical researcher who treats research design as seriously as the findings it produces.

• Deeply grounded in formal research methodology — you design studies with intent, not convenience
• Confident managing stakeholders — you can hold your ground with senior, non-design audiences
• Comfortable with both qualitative and quantitative research, and know when each is appropriate
• Commercially aware — you connect research findings to business outcomes and client goals
• A strong communicator — your findings are clear, structured, and easy to act on
• Collaborative by nature — you work closely with designers, strategists, and delivery teams
• Composed under scrutiny — you can defend your methodology when it's challenged

Skills

Core Research Skills

• End-to-end research design — concept testing, usability testing, user testing, and market research
• Qualitative and quantitative research methods, including moderated and unmoderated testing
• Research planning — discussion guides, sampling strategy, and study design
• Synthesis and insight mapping — turning raw data into decision-ready findings
• Stakeholder presentation and facilitation — workshops, co-creation sessions, and client reviews
• Proficient with research and collaboration tools such as Miro, FigJam, Maze, UserTesting / UserZoom, Dovetail or similar repository tools, and Microsoft 365

Domain & Context

• Experience conducting research in financial services, banking, or public sector environments is a strong plus, given the regulatory and stakeholder context of our client base
• Confident, proven stakeholder management — this is a must, not a nice-to-have
• Ability to clearly articulate and defend methodological decisions to technical and non-technical stakeholders
• Experienced working in agile, cross-functional delivery teams

Experience & Qualifications

Required

• Must be based in Singapore, no visa sponsorship required.
• Minimum 5 years of hands-on experience in UX / product research
• Experience in financial services, banking, or public sector environments
• Strong grounding in formal research methodology across concept testing, usability testing, user testing, and market research
• Proven experience presenting research to senior, non-design stakeholders
• Tertiary qualification in a related discipline (e.g. psychology, HCI, design research, social sciences)

Advantageous

• Experience in a consultancy or in-house team
• Familiarity with research repositories and knowledge management
• Conversational Mandarin, to support interviews with Mandarin-speaking participants

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About PSYKHE

PSYKHE is a strategic design consultancy on a mission to enable and deliver innovation that works. We partner with forward-thinking organisations across Asia to design products, services, and experiences that create real impact.

Our vision

To be the CX and design partner of choice for innovative, forward-thinking companies in Asia — and the employer of choice for ambitious, purposeful design talent.

What drives us

• Impact — We design work that creates measurable business and social impact.
• Soul — We put our heart into the work, and we do work that is worth putting our heart into.
• People — The values, mindsets, and behaviours of the people we design for sit at the heart of everything we do.