[US MNC] Call Centre Supervisor (Lead a Team) - Office Hours, 5 Days - Up 4K @ Kaki Bukit #HJC

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A US MNC is seeking a Call Centre Supervisor in Singapore to lead a team of representatives and ensure high customer service standards. This role involves resolving escalated complaints, conducting staff evaluations, and managing operational processes. Candidates should have at least 2 years of leadership experience in a call center environment. If you're ready to take your career to the next level, apply now!

Qualifications

• Minimum 2 years of call centre leader experience.

Responsibilities

• Lead and supervise the call center team to ensure customer service standards are met.
• Resolve escalated customer complaints professionally.
• Conduct regular audits to ensure compliance with standards.

Skills

Leadership

Customer Service

Problem Solving

Communication

Job description

[US MNC] Call Centre Supervisor (Lead a Team) - Office Hours, 5 Days - Up 4K @ Kaki Bukit #HJC

• Lead and supervise the call center team to ensure they meet the company’s customer service standards.
• Resolving escalated customer complaints and issues in a professional manner
• Resolve complicated customer complaints or disputes that team cannot handle in a professional manner.
• Provide training, feedback and coaching for call center representatives and deal with escalated customer issues.
• Conduct regular reviews of employee performance and manage any disciplinary issues.
• Assisting in the development and implementation of policies and procedures
• Managing staff scheduling to ensure adequate coverage during operating hours (all 3 shifts).
• Collaborating with management on staff hiring, training, and performance evaluations
• Conduct regular audits to ensure the call center is functioning well and meeting all compliance standards.
• Reporting on performance metrics and implementing strategies to improve KPIs
• Analyze data and statistics from call center operations and use them to improve performance and processes.
• Maintaining a high level of knowledge about products or services offered
• Ensure compliance with data privacy regulations and best practices.
• Ensure all equipment status are properly recorded and updated.

[US MNC] Call Centre Supervisor (Lead a Team) - Office Hours, 5 Days - Up 4K @ Kaki Bukit #HJC

Singapore | Posted: Jun 10, 2025

• Lead and supervise the call center team to ensure they meet the company’s customer service standards.
• Resolving escalated customer complaints and issues in a professional manner
• Resolve complicated customer complaints or disputes that team cannot handle in a professional manner.
• Provide training, feedback and coaching for call center representatives and deal with escalated customer issues.
• Conduct regular reviews of employee performance and manage any disciplinary issues.
• Assisting in the development and implementation of policies and procedures
• Managing staff scheduling to ensure adequate coverage during operating hours (all 3 shifts).
• Collaborating with management on staff hiring, training, and performance evaluations
• Conduct regular audits to ensure the call center is functioning well and meeting all compliance standards.
• Reporting on performance metrics and implementing strategies to improve KPIs
• Analyze data and statistics from call center operations and use them to improve performance and processes.
• Maintaining a high level of knowledge about products or services offered
• Ensure compliance with data privacy regulations and best practices.
• Ensure all equipment status are properly recorded and updated.

Requirement :

• Min 2 years of call centre leader experiences

TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!
Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)