(URGENT) Desktop Support Engineer #ISW (Tampines/ Changi Business Park)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology recruitment agency in Singapore seeks an IT Support Specialist to handle help desk requests, install and configure hardware, and maintain system performance. Ideal candidates will possess a diploma in Information Technology and have strong troubleshooting skills across desktop operating systems. The role includes documenting procedures and training end-users.

Qualifications

• Nitec / Diploma in Information Technology, or related field.
• Knowledge of desktop operating systems like Windows and macOS.
• Familiarity with hardware components and troubleshooting techniques.

Responsibilities

• Respond to and resolve help desk requests regarding hardware, software, and network issues.
• Install and configure desktop hardware and software applications.
• Monitor system performance and implement solutions.

Skills

Knowledge of desktop operating systems

Troubleshooting techniques

Basic understanding of networking concepts

Education

Nitec / Diploma in Information Technology

Tools

Microsoft Office suite

Job description

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
• Any other ad hoc duties assigned by the supervisors.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

We are an equal opportunities employer.