(URGENT) Desktop Support Engineer #ISW (Red Hill)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an IT Support Specialist to provide technical assistance and support for hardware, software, and network issues. Responsibilities include troubleshooting, installation, maintenance, and user training. The ideal candidate will have a strong understanding of desktop operating systems, hardware components, and networking concepts. Interested applicants should email their resume to the specified address for consideration.

Qualifications

• Nitec / Diploma in Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Responsibilities

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.
• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

Skills

Knowledge of desktop operating systems

Proficiency in Microsoft Office suite

Familiarity with hardware components

Troubleshooting techniques

Basic networking concepts

Education

Nitec / Diploma in Information Technology

Job description

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
• Any other ad hoc duties assigned by the supervisors.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Interested applicants, please email your resume to Surin Su Sandar Win

Email: [e-mail]

CEI Reg No: R23117721

EA Licence No: 99C4599

Recruit Express Pte Ltd