*URGENT* Course Engagment Coordinator #Robotics #Coding #NJH

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in coding and robotics education seeks a Course Engagement Coordinator to enhance customer engagement and manage relationships with parents. This role involves onboarding new families to the community, organizing events, and supporting customer success initiatives. Applicants with strong communication skills and a drive for learning are encouraged to apply, as training will be provided. Working hours are from 9 am to 6 pm, five days a week, with public holidays off.

Qualifications

• Driven, proactive and able to work in a dynamic environment.
• Open to applicants without experience; on-the-job training will be provided.
• Teachers or tutors with a customer-service orientation are encouraged to apply.

Responsibilities

• Key member of customer acquisition team to onboard new parents.
• Organize lead generation events and manage relationships with parents.
• Maintain customer relationships and foster a strong community.

Skills

Communication

Problem Solving

Organizational Skills

Time Management

Proactivity

Job description

*URGENT* Course Engagement Coordinator #Robotics #Coding #NJH

Highly positive, strong team player, nurturing culture!

Responsibilities & Duties

• Be a key member of the customer acquisition team to onboard new parents to the company's community.
• Share the company's vision and recommend suitable coding programs for learners.
• Support customer success initiatives such as special programmes, competitions, or community events like fireside chats to enhance customer engagement.
• Maintain customer relationships and foster a strong community around the company.
• Act as a parent advocate and manage relationships with them.
• Organize lead generation events with partners like Parent Sharings and trial classes, ensuring payment collection for classes.
• Collaborate with the teaching team to assess learners and follow up with parents for conversions.
• Handle administrative duties such as sending onboarding emails, data entry, and research.
• Ensure all customer information is accurately documented and updated in the CRM system.
• Manage relationships within the company's community, tracking learner progress and maintaining parent relationships.

Skills & Qualifications

• Strong communication and problem-solving skills.
• Driven, proactive, fast learner, and able to work in a dynamic environment.
• Organized, detail-oriented, and capable of managing multiple projects.
• Self-motivated with a proactive attitude.
• Meticulous, independent, with good time management skills to complete projects on time.
• Open to applicants without experience; on-the-job training will be provided.
• Teachers or tutors with a customer-service orientation are encouraged to apply; training will be provided.

Additional (Good-to-Have!)

• A passion for learning and expanding knowledge in Computer Science and/or Engineering.
• Strong communication and problem-solving skills, open-mindedness, and adaptability.
• Interest in shaping the next generation's skills with digital literacy; prior teaching or training experience is a plus.

Location: SingPost at PLQ, Tampines Hub, or Punggol One

Company background: Learning in Coding / Robotics for primary and secondary school students.

Working hours: 9 am to 6 pm, 5 days a week (Wednesday to Sunday), public holidays off.

Salary: $2800 to $3500 per month + quarterly/annual bonus