*URGENT* Course Engagment Coordinator (AI, Robotics & Coding) #PunggolCoastMall #NJH

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational firm in Singapore is seeking a Course Engagement Coordinator to onboard new parents and support customer success initiatives. The role involves maintaining relationships within the community and collaborating with the teaching team. Strong communication skills and a proactive attitude are essential. On-the-job training will be provided, making it suitable for applicants without prior experience. Competitive salary and bonuses offered.

Qualifications

• Strong communication and problem-solving skills.
• Driven, proactive, quick learner in a fast-paced environment.
• Organized and capable of managing multiple projects.

Responsibilities

• Onboard new parents to the community.
• Share the company's vision and recommend coding programs.
• Support customer success initiatives and maintain relationships.

Skills

Strong communication skills

Problem-solving skills

Organized and detail-oriented

Self-motivated

Customer-service orientation

Job description

*URGENT* Course Engagement Coordinator (AI, Robotics & Coding) #PunggolCoastMall #NJH

Highly positive, strong team player, nurturing culture!

Responsibilities & Duties

• Be a key member of the customer acquisition team to onboard new parents to the company's community.
• Share the company's vision and recommend suitable coding programs for learners.
• Support customer success initiatives such as special programs, competitions, or community events like fireside chats for engagement.
• Maintain customer relationships and strengthen the company's community.
• Act as parents’ advocate and manage relationships with them.
• Plan lead generation events with key partners like Parent Sharings, trial classes, and ensure payment collection for classes.
• Collaborate with the teaching team to assess learners and follow up with parents for conversions.
• Handle administrative duties such as sending onboarding emails, data entry, and research.
• Ensure all customer information is accurately documented and updated in the CRM system.
• Manage relationships within the company’s community, track learners' progress, and maintain parent relationships.

Skills & Qualifications

• Strong communication and problem-solving skills.
• Driven, proactive, quick learner, and able to work in a fast-paced environment.
• Organized, detail-oriented, and capable of managing multiple projects.
• Self-motivated with a positive attitude and a 'get things done' mindset.
• Meticulous and independent, with good time management skills to complete projects on time.
• Open to applicants without experience as on-the-job training will be provided.
• Teachers or tutors with a customer-service orientation are encouraged to apply; training will be provided.

Additional (Good-to-Have!)

• A passion for learning and expanding knowledge in Computer Science and/or Engineering.
• Strong communication and problem-solving skills, open-minded, and adaptable.
• Enthusiastic about shaping the next generation's skills and mindset with digital literacy.
• Prior teaching experience, such as tutoring or team training, is a plus.

Location: SingPost at PLQ, Tampines Hub, or Punggol One

Company background: Learning in Coding / Robotics for primary & secondary school students.

Working hours: 9 am to 6 pm, 5 days a week (Wednesday to Sunday, PH off)

Salary: $2800 to $3500 per month + quarterly/annual bonus