UP $7000 Basic + Comms | Retail Store Manager | Quota YES [RREH]

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Store Operations and Sales Manager who will oversee store operations, manage sales performance, and lead a team of staff. The ideal candidate has over 6 years of experience in the retail sector, with proven leadership skills and a strong focus on customer service. This role offers a unique opportunity to create a positive and productive work environment, while achieving business objectives.

Qualifications

• 6 years’ experience in store operations or sales management.
• 3 years leading and developing a team.
• Experience in retail, FMCG or hospitality industry is preferred.

Responsibilities

• Responsible for daily store operations and achieving sales targets.
• Manage and develop store team, conduct performance reviews.
• Ensure store compliance with merchandising and stock management guidelines.

Skills

Leadership

Analytical Skills

Interpersonal Communication

Service Orientation

Tools

MS Office

Job description

Responsibilities:

(1) People Management

Recruit & Retention

• Involved in the recruitment of store team together with HR department

• Maintain employee turnover and absenteeism

Train and Develop

• Ensure all new joiners are well-trained and integrated into the environment

• Work with Training department on training plans and objectives for the store team

• Coordinate training schedules and follow up with Training department

• Develop the store team individual career path

Performance Management

• Work with Country Manager on individual and store objectives / KPIs

• Conduct annual, half yearly and quarterly individual performance review with the Store team

• Provide constructive feedback and constantly provide coaching to the team for improvement

• Propose internal promotions and transfers when necessary

Organize and Animate

• Conduct the store team briefing every shift

• Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources

• Ensure that the team’s grooming and behavior are according to the store’s SOP

• Work with HR department on any disciplinary issue

• Inspire and motivate the team

• Create a positive and exciting environment with great team spirit

(2) Sales Management

Drive Sales

• Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience

• Set and communicate the KPIs to the team during the daily briefing

• Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary

• Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives

• Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported

• Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

• Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager

• Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis

• Be accountable for cost management

• Monitor the store Profit and Loss closely

Customer Service

• Build and nurture a strong relationship with loyal customers

• Constantly focus on new members recruitment (CRM) to achieve the KPIs set

• Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies

• Manage and resolve any customer’s feedback

• Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently

• Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Merchandising

• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition

• Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

Stock Management

• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to guidelines and standards

• Liaise with Supply Chain team on any stock issue

Cash & Till Management

• Train staff and enforce Sephora’s cash handling and shortage prevention procedures

• Ensure that store funds and deposits are maintained in accordance with policies

(3) Others

• Ensure communication within Weekly Action Box is disseminated to the team and required actions are implemented and follow through

• Ensure store compliance with audit processes and requirements

• Any other ad hoc duties assigned

We would love to hear from you if you are someone with…

• 6 years’ experience in store operations or sales management of which 3 years in leading and developing a team

• Experience in retail, FMCG or hospitality industry is preferred

• Good analytical skills with an eye for detail

• Proven leadership skills

• Strong interpersonal communication skills

• Service oriented with great passion for retail industry

• Proficient in MS Office

Interested please contact below!

==================================

Wh@t5@pp (at) 8777 0 6 2 7

T3l3gr@m (at) wohcirde

Rapid Recruitment Asia Pte Ltd (16C8261)

Edric How (R23119149)

==================================