UP$4K Retail Operation Executive | Luxury Retail

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a Sales Operations Coordinator to manage logistics, support sales activities, and ensure a seamless client experience in the boutique. The ideal candidate should have a diploma or degree in Business Administration and 1-2 years of experience in luxury retail. Proficiency in inventory management and CRM software is essential, along with excellent organizational and communication skills.

Qualifications

• 1-2 years of experience in a similar role, preferably in luxury retail.
• Familiarity with inventory management systems and CRM software.
• Proficiency in MS Office and retail software.

Responsibilities

• Coordinate shipments and manage inventory control.
• Support sales operations and handle client inquiries.
• Monitor weekly and monthly forecasts.

Skills

Organizational skills

Problem-solving skills

Communication skills

Multitasking abilities

Education

Diploma or Degree in Business Administration or related field

Tools

MS Office

Inventory management systems

CRM software

Job description

Overview

Responsible for coordination of the in-store operations and supporting sales activities, ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.

Key Responsibilities

Supply Chain/Logistics

• Responsible for inventorycontrol and follow up on shipments, transfers and consignment.

• Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in HQ.

• Warehouse coordination. Ensure smooth product allocation flow.

Stock Management

• Monitor stock, sales, back orders and deposit lists.

• Replenish and order model stock, accessories & POS materials.

• Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.

• Accurate fulfillment of the “defect watch report” and tracking of the defective watches.

Allocation Distribution

• Allocate products according to back orders, clients and sales targets.

• Coordinate high-end, limited timepiece movements. Execute the limitation timepieces allocation precisely.

Sales Operations & Administration

• Review rosters, leave & overtime records.

• Ensure compliance and audit in collaboration with office.

• Verify and follow up of customer payments and VAT-off sales.

• Handle store vendor management and payment.

• Manage store petty cash and T&E spending with Boutique Manager.

• Manage aftersales service from reception, tracking to delivery, handle customer enquiries.

• Ordering store supply and stationery.

Sales Support

• Support client-facing team with completing back-office tasks during and after selling ceremonies, tasks where client-facing team must leave the client alone if they conduct.

• Conduct selling ceremonies when all the client-facing team members are occupied with clients, until someone becomes free.

• Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness, holidays.

Planning & Analysis

• Monitor weekly & monthly forecast

• Maintain and ensure daily clientele book quality

• Support monthly store meeting and report

• Consolidate monthly commission report

• Consolidate staff KPIs and incentive results

Marketing Activation

• Maintain event client list by collaborating with office team

• Ensure product availability for events, campaigns, launch plans, client trips, displays and boutique action plans.

• Oversee product consignments and carnet management.

• Ensure client information registration accuracy after event

• Ensure timely and accurate report on leads / sales after events

• Order and track customer gift

Job Requirements

• Diploma or Degree in Business Administration, Retail Management, or a related field.

• 1-2 years of experience in a similar role, preferably in luxury retail or boutique operations.

• With prior sales experience is a plus.

• Language proficiency: English & another language.

• Familiarity with inventory management systems and customer relationship management (CRM) software.

• Excellent organizational and multitasking abilities.

• Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.

• Strong attention to detail and problem-solving skills.

• Exceptional communication and interpersonal skills.

We regret to inform that only shortlisted candidates will be notified.

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