Underwriting Assistant, Energy/Property/Construction (EPC)

AXA XL; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly leave benefits

Diversity & inclusion initiatives

Job summary

AXA XL in Singapore is seeking a Senior Underwriting Assistant to support the underwriting team through the full renewal and prospect lifecycle. The role emphasizes accurate processing, documentation, and strong collaboration across Middle Office and Shared Services.

The ideal candidate will bring insurance-related certification, excellent communication, and the ability to manage multiple tasks in a fast-paced environment while maintaining data quality and client service standards.

Qualifications

• Graduate certification or insurance-related qualification preferred.
• Experience in insurance administration or underwriting support is advantageous.
• Strong communication and collaboration skills with internal/external stakeholders.

Responsibilities

• Support life-cycle of renewal and prospect accounts from submission to expiration.
• Process premiums, endorsements and certificates of insurance.
• Coordinate with underwriting, middle office and shared services.
• Assist with data quality checks and document management.
• Provide training and onboarding support for new hires.

Skills

Team collaboration

Verbal and written communication

Attention to detail

Prioritization

Problem solving

Stakeholder management

MS Office proficiency

Fast-paced environment

Client service

Education

Graduate certification / insurance certification

Tools

MS Office

Document Management System

Job description

Singapore

The Senior Underwriting Assistant will be a team player within the Middle Office team and will perform tasks that support the Underwriting team. As owner and principal facilitator of assigned accounts, the Senior Underwriting Assistant will perform front-to-end activities throughout the life-cycle of renewal and prospect accounts from submission to expiration. The Senior Underwriting Assistant will be engaged in ongoing development of his/her knowledge of commercial insurance related to his/her specialized line of business.

What You’ll Be Doing

What will your essential responsibilities include?

Submission/Renewal Phase

• Timely requests to shares services team for quote creation and name clearance activities
• Timely and accurate binding (or declinature) of quotes
• Management of account portfolio

Implementation Phase

• Timely and accurate processing of premiums
• Proactive engagement with underwriting to ensure new and renewed accounts have an efficient and smooth account hand over, ensuring information received is understood and complete in order to process policies on system(s)
• Ensures timely and complete documentation of files handled by role holder in UW file (on Document Management System)
• Accountable for correct (RI) premium, (RI) commission and tax bookings in processing systems
• Support Credit Control team in Premium collection

Maintenance Phase

• At request of Underwriting, ensure timely and high quality implementation of mid-term endorsements, issuance of certificates of insurance and focus on premium collection monitoring (according to the processing rules and guidelines, incl. system data entries)
• Ensure appropriate communication flow between Underwriting, Middle Office and Shared Services
• Foster positive relationship with internal/external counterparts to get a mutual understanding of their needs
• Deal with and address requests originating from client/broker immediately and refer to Underwriting as required and as timely as possible. Seek confirmation from Underwriting prior to implementation of change request

General Support

• Develop an internal network for facilitating the transfer of information and data between functions and departments in order to service the requirements of the underwriters and clients/brokers
• Develop expert level knowledge with regards to systems, and processes and keep abreast of new guidelines published.
• Ensure data quality accuracy ratios at the defined level/metrics
• Support project work to ensure that existing processes meet requirements
• Demonstrate proactive involvement and assist with leadership in any project work or UAT support.
• Provide support in training and onboarding new hires to ensure they are equipped with the necessary knowledge and skills.
• Provide regular reporting on the progress of policy issuance, highlighting any areas of issues and focus to ensure timely action and continuous improvement.

You will report to the Middle Office Team Lead, Singapore.

What You Will Bring

We’re looking for someone who has these abilities and skills:

• Ideally the candidate should be of graduate certification and/or hold relevant insurance certification or is studying to achieve their certification
• Relevant insurance experience and/or training, or equivalent combination of education and experience
• Verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication
• Ability to work in a fast‑paced environment and efficiently juggle numerous concurrent responsibilities
• Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team
• Understands the importance of getting the little details right and takes pride in getting it right the first time
• Ability to plan each day/week depending of workloads. Must possess the skill to prioritize extra tasks as they arise
• Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills
• Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Experience in administration / client service function with skills that are put to use with internal & external stakeholders
• Advanced working techniques / self-organization skills to manage assigned portfolio of accounts, keep overview of to‑do’s and various deadlines by account, keeps track of in- and external correspondence by account
• Management of Shared Service Centre functions and processes beneficial
• MS Office knowledge at normal user level
• Genius knowledge would be beneficial

Who We Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑size companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What We Offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.