Tuition Sales Coordinator

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational centre in Singapore seeks a motivated Sales Coordinator to support enrolments and provide excellent customer service. The role requires effective communication skills, experience in sales or customer service, and the ability to manage administrative tasks efficiently. This is an excellent opportunity for proactive individuals who enjoy interacting with parents and students.

Qualifications

• Minimum O-Level/Diploma required.
• Sales or customer service experience preferred.
• Able to work evenings and weekends.

Responsibilities

• Follow up with leads via WhatsApp, calls, and walk-ins.
• Handle front-desk inquiries and ensure professional communication.
• Maintain accurate student records and assist in class scheduling.

Skills

Communication Skills

Customer Service

Attention to Detail

Proactivity

Sales

Education

O-Level/Diploma

Tools

Microsoft Excel

Google Sheets

Job description

Overview:

The Sales Coordinator supports the Centre Manager in driving student enrolments, delivering excellent customer service, and ensuring smooth day-to-day front-desk operations. This role requires strong communication skills, a service mindset, and attention to detail.

Key Responsibilities:

Sales & Enrolment Support

• Follow up with leads via WhatsApp, calls, and walk-ins
• Conduct basic consultations to recommend suitable programs
• Explain tuition centre offerings and promotions to prospective parents/students
• Assist in trial class scheduling and conversion follow-up
• Track and update enrolment database and lead pipeline
Support monthly enrolment targets set by the Centre Manager

Customer Service

• Handle front-desk inquiries and walk-in customers
• Attend to parents’ queries on schedules, payments, and student progress
• Ensure prompt and professional communication (WhatsApp, phone, email)
Collect and record feedback from parents and escalate concerns when necessary

Administrative Duties

• Maintain accurate student records (attendance, payment, enrolment forms)
• Assist in class scheduling and coordination with tutors
• Generate invoices, receipts, and follow-up on outstanding payments
Prepare reports for management on sales, attendance, and retention

Marketing Support

• Help execute marketing campaigns (flyers, online posts, referral programs)
• Prepare basic content for WhatsApp blasts or social media (optional)
Coordinate with marketing team for event logistics (e.g., open houses, roadshows)

Operational Duties

• Ensure centre cleanliness, proper signage, and availability of teaching materials
• Open and close centre when required
• Support ad-hoc tasks assigned by Centre Manager

Requirements:

• Minimum O-Level/Diploma
• Sales or customer service experience preferred
• Able to work evenings and weekends (when classes are ongoing)
• Cheerful, proactive, and enjoys speaking with parents and students
• Basic Microsoft Excel / Google Sheets knowledge