Trust & Safety Investigator II — Singapore & Global Ops

Webhosting; Singapore; Vor Ort; SGD 70.000 - 110.000; Vollzeit

Zusammenfassung

Cloudflare, headquartered in San Francisco with a global footprint, is seeking a Trust & Safety Platform Operations Investigator to join its Singapore office. You will address sensitive abuse, compliance tasks, and Trust & Safety issues that affect customers, gaining familiarity with Cloudflare’s technology and policies as you review abuse claims and financial fraud.

This role is located in our Singapore office and may require weekend/off-hour coverage and cross-team collaboration across Policy,

Qualifikationen

• Be part of a world class globally-distributed team
• Handle sensitive abuse and compliance tasks with care and discretion
• Collaborate with Policy, Legal, and Product teams to scale processes

Aufgaben

• Be part of a world class globally-distributed team.
• Help administer efficient and compliant handling of legal requests, including but not limited to requests for information, subpoenas, and court orders.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
• Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• You may be part of the rotating weekend and off-hour coverage responsibilities.

Jobbeschreibung

Cloudflare, headquartered in San Francisco with a global footprint, is seeking a Trust & Safety Platform Operations Investigator to join its Singapore office. You will address sensitive abuse, compliance tasks, and Trust & Safety issues that affect customers, gaining familiarity with Cloudflare’s technology and policies as you review abuse claims and financial fraud.

This role is located in our Singapore office and may require weekend/off-hour coverage and cross-team collaboration across Policy,