Travel Insurance Product Manager — Senior

KLOOK; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Klook is seeking a Product Manager (Insurance) to own the Insurance line end to end, collaborating with the Product Lead and cross-functional teams to drive GMV, pricing and claims outcomes.

You will define product constructs, manage insurer/broker integrations, and build reusable onboarding for markets, while enhancing the internal tooling for OPS, and ensuring compliant, data-driven decisions across APAC regions.

Qualifications

• 5+ years (P6) / 6+ years (P7) of B2C or B2B2C product experience.
• Insurance domain experience strongly preferred: familiarity with product/coverage design, underwriting logic, policy lifecycle, claims processes, and insurer / broker / MGA integration models.
• Ability to independently craft a near-term roadmap, articulate how it ties to team and company goals, and make well-reasoned trade-offs across scope, timeline and quality.
• Strong specification skills for complex functionality: decompose a complex problem into multiple interrelated specs in the right order, judge the right level of detail (neither under- nor over-specced), and factor engineering effort into your requirements.
• Data fluency: self-serve querying and analysis (SQL / BI), and the ability to connect project-level outcomes to the metrics that drive the business line.
• Stakeholder management: you can anticipate stakeholder feedback and arrive with a plan to address it, and elevate effectively when alignment isn't reachable.
• Professional English; comfortable working across Greater China, Southeast Asia and Japan/Korea teams.

Responsibilities

• Own the business: Act as product owner for the Insurance line, co-managing it with the Product Lead and accountable for GMV, attach rate, take rate and claim experience.
• Product: Define insurance product constructs (travel accident, flight delay, baggage, cancellation protection, embedded insurance), including coverage, pricing strategy and policy-term configuration.
• Supply: Own the product side of insurer / broker / MGA integrations, expand underwriting capability across markets and points of sale, and design a reusable supply onboarding framework.
• Admin tool: Build and iterate the internal configuration and operations console so that OPS can self-serve product launches, rule changes and exception handling - driving down operational cost over time.
• User journey: Own the pre-purchase, purchase and post-purchase experience and conversion, including in-context purchase placement, coverage communication, policy management and renewal.
• End-to-end: Partner with the Order & Claim domain PM so the "purchase policy claim" chain has no gaps.
• Compliance: Align with Legal, Compliance and local regulatory requirements to keep every market's solution shippable.
• Data: Define instrumentation, build the core dashboards, and use data to drive roadmap decisions and quarterly OKRs.

Skills

Product Management

Stakeholder management

Data fluency

Roadmap planning

Tools

SQL

BI

Job description

Klook is seeking a Product Manager (Insurance) to own the Insurance line end to end, collaborating with the Product Lead and cross-functional teams to drive GMV, pricing and claims outcomes.

You will define product constructs, manage insurer/broker integrations, and build reusable onboarding for markets, while enhancing the internal tooling for OPS, and ensuring compliant, data-driven decisions across APAC regions.