TRAVEL Agency Clerk

NEW EFFECT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A dynamic company is seeking a Travel Operations Specialist to lead a team in managing travel-related services. This role involves coordinating bookings, collaborating with suppliers, optimizing itineraries, and ensuring client satisfaction. Candidates should have proven travel industry experience and strong organizational and communication skills, particularly in Chinese. If you're proactive and detail-oriented, this position offers the chance to impact customer experiences positively.

Qualifications

• Proven experience in the travel industry, preferably inbound services.
• Excellent command of Chinese (reading, writing, speaking) for effective communication.
• Strong computer skills, excellent problem-solving abilities.

Responsibilities

• Coordinate and manage travel operations, including bookings, reservations, and arrangements.
• Collaborate with suppliers and transportation services for seamless travel plans.
• Optimize itineraries to maximize customer satisfaction.

Skills

Communication in Chinese

Customer service skills

Organizational skills

Tools

Microsoft Office

Booking systems

Job description

Roles & Responsibilities

The Travel Operations role combines operational excellence with client-facing support. You will lead a team of operations specialists to ensure efficient delivery of travel-related services, including managing bookings, collaborating on quotations, optimizing costs, and supporting clients and internal stakeholders. Some travel may be required to meet clients or vendors.

Responsibilities:

• Coordinate and manage travel operations, including bookings, reservations, and arrangements.
• Collaborate with suppliers, hotels, and transportation services for seamless travel plans.
• Optimize itineraries to maximize customer satisfaction and provide personalized experiences.
• Research attractions, activities, and cultural experiences for destination exploration.
• Present travel plans, quotations, and itineraries professionally to clients.
• Maintain records of bookings, reservations, and transactions.
• Ensure compliance with industry regulations and company policies.
• Address and resolve client issues or complaints promptly.
• Liaise with internal teams to ensure a seamless customer experience.
• Seek opportunities to improve operational efficiency and satisfaction.
• Stay updated on industry trends, destinations, and travel products.

Qualifications:

• Proven experience in the travel industry, preferably inbound services.
• Excellent command of Chinese (reading, writing, speaking) for effective communication.
• Strong computer skills, including booking systems, Microsoft Office, and online research.
• Ability to work under pressure and meet deadlines.
• Exceptional organizational skills and attention to detail.
• Self-motivated, able to work independently and in teams.
• Excellent problem-solving and decision-making skills.
• Outstanding customer service and interpersonal skills.
• Knowledge of travel destinations, attractions, and cultural practices.
• Flexible to adapt to changing priorities and manage multiple tasks.