Travel Advisor (MICE)

CHAN BROTHERS PRESTIGE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A prominent travel agency specializing in luxury and experiential travel seeks a Travel Advisor. This role involves crafting bespoke travel itineraries and providing exceptional service to high-net-worth clients. The ideal candidate is someone with a diploma in travel studies and relevant industry experience, who can thrive in a dynamic environment and adapt to client needs.

Qualifications

• Minimum Diploma in Travel related studies required.
• Minimum of 1 year experience in product development preferred.
• Exceptional communication and strong organizational capabilities.

Responsibilities

• Craft bespoke travel itineraries and offer personalized services.
• Engage with clients to understand preferences and manage full sales cycle.
• Maintain strong client and supplier relationships for high satisfaction.

Skills

Client Consultation

Itinerary Design

Relationship Management

Market Research

Sales Development

Quality Assurance

Communication Skills

Organizational Skills

Education

Diploma in Travel related studies

Tools

GDS

Job description

Established in 2017, Chan Brothers Prestige was borne out of our Founder’s wish to provide unique and exclusive offerings for his personal network. 8 years on, it continues to provide personalised trips for the high-end market. Our parent company, Chan Brothers Travel, is one of the largest and oldest travel agency in Singapore. Our mission is to provide the discerning with exclusive and rarefied travel experiences and concierge service.

As a member of the Virtuoso Luxury Travel Network, specializing in luxury and experiential travel, you will have the opportunity to work internationally- corresponding with luxury travel suppliers across the globe and partner with global luxury brands.

Job Function

As a Travel Advisor, you will be responsible for crafting bespoke travel itineraries, offering personalized service, and ensuring an exceptional experience for our esteemed clients.

Responsibility

1) Client Consultation (B2C / B2B)

- Engage with clients to understand their travel preferences, interests, and expectations

- Offer expert advice on destinations, accommodations, and unique experiences that align with their preferences.

- Manage full sales cycle – from inquiry to closure and

- Post-event follow up (Group Bookings)

2) Itinerary Design:

- Create customized travel itineraries that include luxury accommodations, private tours, exclusive experiences, and personalized services.

- Ensure that each itinerary reflects the client’s desires and exceeds their expectations in terms of luxury, exclusivity, and personalization.

3) Relationship Management:

- Build and maintain strong relationships with HNWIs, ensuring a high level of client satisfaction and loyalty.

- Build and maintain strong relationships with suppliers (Hotels / DMC)

- Serve as a primary point of contact for clients throughout the planning process and during their travels.

4) Market Research:

- Stay up-to-date with luxury travel trends, emerging destinations, and new luxury products or services.

- Continuously explore new opportunities to enhance the company’s offerings and stay ahead of market trends.

- Procure hotels contract rates which are relevant to company’s profile

5) Sales & Business Development:

- Identify and develop new business opportunities with potential high-net-worth clients and corporate client

- Procure own leads through self- developed and managed lead generation program.

- Conduct leads generation via Cold Call and other prospecting methods

- Achieve or exceed individual and team sales targets

6) Quality Assurance:

- Monitor client feedback and reviews to ensure the highest levels of service and satisfaction.

- Continuously evaluate and improve the quality of travel experiences offered.

7) Any other duties as assigned by the Management

Requirements:

• Minimum Diploma in Travel related studies
• Min 1 year experience in product development within the travel industry is preferred.
• Prior experience in Sales is preferred.
• Prior experience in MICE Sales is a bonus.
• Experience in using GDS.
• Exceptional communication skills.
• Strong organizational capabilities and adept multitasking skills.
• Diligent attention to detail, ensuring accuracy and quality.
• Ability to adapt to a fast-paced and evolving travel business environment.
• Strategic thinking and problem-solving skills.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Willingness to work on weekend / Public Holidays when necessary