Training Supervisor @ Choa Chu Kang

SUN-DAC; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A nonprofit organization focused on disability services in Singapore is seeking a Training Supervisor to oversee training staff, coordinate client support plans, and ensure efficient operations. Candidates should have a diploma in relevant fields and at least 3 years of supervisory experience. This role requires strong communication skills and the ability to foster a collaborative team environment.

Qualifications

• Minimum of 3 years in a supervisory role.
• Experience in the Social Service sector, especially in disability services, is an advantage.

Responsibilities

• Ensure efficient deployment of manpower and operations of the centre's programmes.
• Liaise and coordinate activities with departments.
• Work closely with team members to develop client support plans.
• Review training officers' administration and documentation.

Skills

Excellent presentation and written communication skills

Ability to establish and maintain positive relationships

Self-directed and able to work independently

Education

Diploma in Social Work, Psychology, Counselling, Special Education or relevant field

Job description

Core Function

The Training Supervisor will be responsible for the supervision of the Senior Training Offiver, Assistant Senior Training Officers, Training Officers, and Care Aides in the delivery of quality services for adults with disabilities. In so doing, the Training Supervisor will also be involved in the manpower planning to ensure operational readiness and executive on a daily basis.

Core Responsibilities

1. Ensure efficient deployment of manpower and operations of the centre's programmes and activities for clients.
2. Liaise and co-ordinate activities and events (internal and external) with the Programmes and Partnerships Department, and the Fundraising and Communications Department.
3. Work closely with the Training Officers, Case Managers, and Allied Health Professionals to develop and meet each client's Individual Support Plan (ISP) and caregiver's needs.
4. Review and guide the Training Officers in the administration and documentation of the clients' attendance, progress of their ISP, weekly Task Analysis, half-yearly Caregiver-Staff Meeting (CSM) and submission of Client Assessment Form (CAF) reports.
5. Provide positive feedback, coach and guide the team in their skills and competency development, and build a cohesive team which aligns to the mission and values of the organization.
6. Assist in the facilitation and documentation for operations/environment audits (NEA/MSF) as well as fact-finding and incident reporting in a timely manner.
7. Assist the Centre Manager as and when necessary and any other duties as assigned, including taking classes where necessary.

Core Competencies

• Passion for the Mission - Our staff is focused on and dedicated to meeting the expectation of internal and external stakeholders.
• Teamwork - All volunteers and employees are valuable members of SUN-DAC and contribute to the overall success of SUN-DAC. We collaborate and communicate openly and honestly to solve problems, respect each other, learn from one another, grow in our respective roles and contribute to strong morale throughout the organization.
• Domain Knowledge and Technical Skills - Our staff is committed to possessing the skills needed to best perform in his/her position. As needs and resources change, staff will seek and engage in learning opportunities to improve their skills and strengths.

Core Job Specific Competencies

• Client and family centric
• High levels of patience and passion for working with adults with disabilities
• Motivating others - creates a climate in which people want to do their best
• Negotiation - negotiates skilfully in tough situations
• Innovation Management - brings creative ideas of self and others to fruition
• Action Orientation - works hard and maintains high energy; seizes opportunity
• Time Management - uses time effectively and efficiently; can attend to a broad range of activities

Core Work Requirements

Education

• Diploma in Social Work, Psychology, Counselling, Special Education or relevant field.

Experiences

• A minimum of 3 years in a supervisory role
• Experience in the Social Service sector especially in the disability services will be an advantage.

Skills

• Excellent presentation and written communication skills.
• Ability to establish and maintain positive working relationships with staff, volunteers, clients and caregivers, and the public.
• Self-directed and able to work independently.