Training Operations Executive

FOCUS SECURITY SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading security service provider in Singapore is seeking a Training Operations Executive to manage day-to-day operations of security personnel. Responsibilities include conducting training, managing client relationships, and ensuring compliance with security procedures. The ideal candidate will have a diploma in security or related field and at least 5 years of relevant experience in operational management.

Qualifications

• 5+ years of hands-on experience in operational management.
• Ability to manage a team of at least 50 security officers.
• Class 3 Driving Licence is preferred.

Responsibilities

• Manage day-to-day operations of security personnel.
• Conduct training and OJT for new hires.
• Respond to emergencies and urgent duties 24/7.

Skills

Operational management

Communication skills

Interpersonal skills

Team management

Proficiency in computer skills

Education

Diploma in Security or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Training Operations Executive

• Meeting with clients to discuss security issues.
• Conduct Monthly Ops Meetings with Clients.
• Respond to client queries.
• Responsible and accountable for effectively managing the day-to-day operations / allocated contract sites and staff by providing the highest quality, compliant and professional security service to its customers.
• Planning and approving security officers’ work schedule to suit operational needs.
• Overall, in-charge of day-to-day operations of security personnel to the allocated sites.
• Responding to emergencies and urgent duties 24/7.
• Putting up and submitting various reports using Microsoft Office/Google and in-house software.
• Conduct security and safety risk assessment surveys of the assignments.
• Conduct investigations and vet incident reports submitted by the security team and prepare to conduct AAR of the incident.
• Conduct OJT training for new hires.
• Reviewing worksite SOP to ensure it remains relevant with the current operations.
• Handle workplace investigation, grievance, and discipline.
• Plan and schedule training for security personnel in alignment with PLRD & PWM requirement.
• Plan and conduct periodic exercises to ensure the vigilance of security personnel.
• Assist with recruitment and selection of security personnel.
• Manage and review security procedures.
• May require to stand in when shortfalls.

Qualifications:

• A Diploma in Security or equivalent discipline service Qualification is essential.
• Applicants with PLRD SS will have an advantage.
• At least 5 years' hands-on experience in an operational management or disciplined services or commercial security experience.
• Applicants must possess initiative and has demonstrated ability to work independently and be able to manage a team of at least 50 security officers at multiple customer locations.
• Ability to communicate effectively in English, both verbal and written.
• Proficient in computer skills.
• Other attributes include good interpersonal skills, service-oriented mindset.
• Class 3 Driving Licence is preferred.