Training Manager, Nespresso SEA

Nestle Nespresso; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A global premium coffee brand is seeking a Regional Nespresso Training Manager for Southeast Asia to align learning strategies with business priorities across markets. The role involves implementing global learning programs, managing budgets, and facilitating training for enhanced customer-facing capabilities. Ideal candidates will have a robust background in retail/hospitality training, along with strong skills in budget and team management. This position is pivotal for supporting growth and engagement across the Nespresso SEA region.

Qualifications

• At least 5 years of retail/hospitality trainer experience in a mid-luxury or lifestyle industry.
• Professional training/development qualifications.
• Experience working for a premium brand or multi-national environment.

Responsibilities

• Implement global L&D strategies across SEA markets.
• Develop regional CFL and L&D strategies aligned with business needs.
• Facilitate workshops and deliver Nespresso-specific training programs.
• Manage L&D budgets for SEA region.

Skills

Retail / hospitality training experience

Ability to adapt to various business models

Budget management

Team management skills

Job description

Location: Based either in Singapore / Malaysia / Thailand

Type of contract: Permanent

Nestlé Nespresso has been one of the most successful operating units of the Nestlé Group. The worlds leading food beverage nutrition and wellness has pioneered the portioned coffee market to provide premium coffees and related products/services both in-home and benefiting from Nestlés expertise. Nestlé Nespresso is a strategic business unit with its unique business model having the end-to-end responsibility from coffee sourcing to marketing delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail e-Commerce contact center).

Find out more about us on the Regional Nespresso Training Manager for Southeast Asia (SEA). You will play a key role in aligning learning strategies with Nespresso business priorities across SEA. The role is responsible for localizing and implementing Customer Facing Learning (CFL) strategies based on the global framework from Nespresso HQ, ensuring they meet both current and future business needs. By strengthening customer-facing capabilities, this role supports the achievement of business objectives across the Nespresso SEA markets. This role would also need to support markets Learning & Development (L&D) needs and assume the role of an internal L&D consultant to all stakeholders.

What will be your key responsibilities:

1. 1. Implement Global L&D Strategies and Policies

• Implement the rollout of global Nespresso TTT programs for all markets and agent markets within SEA region inclusive of Nespresso agent market in India
• Plan customize and implement global programs (including e-Learnings) as per given timeline
• Leverage Dashboards (BCorp training KPIs Nestle Mandatory eLearning KPIs Nespresso BOOST completion KPIs etc.) and Learning Effectiveness metrics to drive the evolution of the Nestlé L&D and Nespresso CFL portfolios
• Ensure compliance with Nespresso and Nestlé HR L&D and regulatory requirements in the markets
• Submit relevant reports to Global L&D and Nespresso HQ CFL
• Participate in projects assigned by Global L&D
• Support the organization and the rollout of the global Nestlé and Nespresso L&D portfolios across SEA region; support on ad-hoc data requests from market

2. Develop & drive Regional CFL and L&D Strategies

• Collaborate with relevant function, business geography to understand their trends and translate into a robust functional competency development framework and solutions
• Support Functional Leaders and SMEs in the design/deployment of their functional competency frameworks and ensure the continuous update of related contents in line with the evolution of the business needs and professional families
• Provide Learning & Development competence and expertise to support the design of meaningful competency building plans
• Contribute to the building of regional/global learning portfolios on the key priorities and ensure scalability across SEA region
• Collaborate with Subject Matter Experts in the design of standardized CFL solutions across SEA region

3. Training Programmes Design Facilitation and Delivery

• Facilitate workshops and build facilitation skills of trainers and subject matter experts
• Deliver Nespresso specific training programs in markets
• Drive the development of total training plan in the markets
• Ensure effective use of all learning technologies (BOOST, Grow, etc.) including digital to facilitate virtual learning
• Collaborate with Nestlé Learning & Development team on training-related matters and implement across Nespresso SEA region
• Ensure all requisite training activities are completed in a timely manner and in adherence to compliance requirements

4. Budget Management

• Propose and manage L&D budgets for SEA region

5. Team & Stakeholder Management

• Build trainer community across markets, guide & coach the Trainers, and participate in their development for the agent markets and appointed partners
• Ensure communication of all relevant training information to HR BPs and employees market-wide
• Regularly meet with the Nestlé/Nespresso Learning & Development community
• Support HRBPs in relevant HR initiatives
• Enlist and manage external trainers when necessary to supplement training needs and ensure quality support
• Participate in any other appointed committees to support organization and/or people competencies development and support in improving organization engagement

What your experience should include

• At least 5 years of retail / hospitality trainer experience in the mid-luxury and/or lifestyle industry at a regional capacity. Experience as a Learning Consultant is an added advantage.
• Professional training/development qualifications.
• Have a good level of business awareness and ability to adapt to various business models across Nespresso and Nestlé.
• At least 5 years development experience including other functions experience ( & Sales)
• Experience in working for a premium brand or multi-national / multi-channel environment with an FMCG mindset will be an added advantage.

Required Experience: Manager