Training Centre Executive

Monster.com SG Pte Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A training centre in Singapore is seeking an Admin and Operations professional to manage administrative tasks and ensure effective learner engagement. The role involves collaborating with the sales and marketing team, handling customer queries, and supporting training programs. Applicants should have a diploma or degree, possess strong interpersonal and communication skills, and be motivated team players. Training and experience in customer service are preferred.

Qualifications

• Possess a Diploma or Degree in any discipline.
• Customer-oriented with good interpersonal and communication skills.
• Motivated team player with a pleasant personality and a positive working attitude.

Responsibilities

• Conduct administrative and operational tasks of the Training Centre.
• Liaise with learners and trainers to ensure programmes run smoothly.
• Manage administrative work including attendance and course materials.

Skills

Customer-oriented

Interpersonal skills

Communication skills

Analytical skills

Organizational skills

Team player

Education

Diploma or Degree in any discipline

Tools

Excel

PowerPoint

MS Word

Google Docs

Google Sheets

Job description

Roles & Responsibilities:

Admin and Operations

• Conduct administrative and operational tasks of the Training Centre
• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
• Coordinate and oversee training schedules to ensure adherence to SOPs
• Supports and contributes to the company's continuous improvement and training programs.

Learner's Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
• Build and maintain strong relationships with learners, to achieve high customer satisfaction
• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
• Facilitate effective learning experiences for participants

Job Requirements:

• Possess a Diploma or Degree in any discipline
• Customer-oriented with good interpersonal and communication skills
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Experience in customer service or contact centre will have an added advantage
• Good analytical, planning and organisational skills and ability to work independently.
• Willing to work on weekends and/or public holidays.
• Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet