Training and Operation (Senior Executive/Assistant Manager)

DAEKYO EYE LEVEL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A reputable educational support company in Singapore seeks a Center Support role to liaise with Franchisees, ensuring compliance with operational standards and providing marketing support. Candidates should have 3-4 years of relevant experience, strong leadership skills, and be willing to travel. The role involves regular center visits and assisting Franchisees with various operational and marketing needs.

Qualifications

• At least 3-4 years experience in a similar role.
• Excellent computer application skills.
• Strong sense of responsibility and self-motivation.

Responsibilities

• Assist Franchisees in improving their operations.
• Support marketing campaigns and product launches.
• Plan and participate in yearly seminars and outreach activities.

Skills

Leadership skills

Operations management

Multi-tasking

Self-motivation

Positive attitude

Tools

Microsoft Excel

Microsoft Word

Email applications

Job description

Center Support

• As an important liaison between Eye Level Franchisor and Franchisee
• Ensure franchisees’ operations comply with the franchisor’s policies and standard operating procedures
• Brainstorm possible ways to help Franchisees to further grow their business and find solutions to Franchisee’s problems.
• Perform periodic visits to the Franchisees’ premises (at least 4 times per year); observe the operation, and the management of the center and conduct consultation for continuous improvement at the center and follow up on improvement steps.
• Assist/advise Franchisees on any complaints received by or from any customer in relation to the operation of Eye Level Learning Centre
• Support Franchisees on new & current product launching/ marketing campaigns, ensuring Franchisees understand and know how to communicate to parents on new programs/ marketing campaigns.
• Ensure Franchisees' marketing collaterals are according to HQ’s design and requirement.

Marketing Support

• Plans to communicate to parents about new products via various channels, letters, mobile apps, and FB.
• Set and draft SMS messages to Franchisees on important announcements
• Review/proofread Notification to Parents/ letters to inform parents/ Franchisees on any new policies of Eye Level learning center.

General Support

• Participate in the meetings to review results from center visits, discuss issues faced by Franchisees and find solutions for them.
• Assist in the planning of yearly Direction Seminar and participate in other outreach activities/events
• To assist Country Manager in various aspects of operations including franchise operations and development, product development, outlet promotions, and other ad-hoc promotional activities

Job Requirements

• At least 3-4 years experience in a similar role
• Knowledge of computer applications including Excel, Word, and e-mail applications with an aptitude to learn internal computer systems to perform critical job functions
• Excellent ability to multi-task
• Strong sense of responsibility and self-motivation
• High energy and positive can-do attitude
• Strong leadership skills and operations management experience
• Willingness to travel (Singapore)