Training and Development Executive

Valuemax Group Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in retail operations, ValueMax Group Ltd is seeking a motivated Trainer to enhance service quality through effective training programs and coaching. The role includes conducting training sessions, facilitating onboarding, and tracking employee engagement. Ideal candidates should possess solid presentation and interpersonal skills, along with a proactive attitude toward service excellence.

Benefits

Mentorship from Training Manager

Structured path for career growth

Qualifications

• At least 3 years of experience in training or coaching preferred.
• Fluent in English; Mandarin proficiency is a strong advantage.
• Hands-on service-first attitude.

Responsibilities

• Conduct training sessions on customer service, product knowledge, compliance.
• Facilitate on-the-job coaching for staff.
• Support onboarding and training of new hires.

Skills

Presentation Skills

Interpersonal Skills

Ability to Engage and Motivate

Adaptability

Job description

Role Overview

As part of ValueMax Group Ltd’s commitment to service excellence and continuous learning, we are expanding our Training & Development team. We are looking for an experienced and motivated Trainer to support the rollout of training programs, deliver hands-on coaching, and help embed a culture of high performance and outstanding customer service across our retail operations.

Key Responsibilities

• Conduct training sessions based on materials developed by the Training Manager, including topics such as customer service, product knowledge, compliance, and store procedures.

• Facilitate on-the-job coaching to reinforce learning outcomes and ensure consistency in service delivery across outlets.

• Support the onboarding and training of new hires to accelerate integration and performance.

• Work closely with outlet managers to observe, identify, and address skill or knowledge gaps among staff.

• Deliver feedback and performance insights to the Training Manager for continuous improvement of training strategies.

• Track learning engagement and outcomes, and support training logistics where necessary (e.g., scheduling, venue preparation, equipment setup).

• Act as a training ambassador, promoting a positive learning culture and upholding ValueMax service standards.

Requirements

• Candidates without experience are welcome to apply.

• At least 3 years of experience in training, coaching, or frontline retail/service roles would be preferred.

• Strong presentation and interpersonal skills, with the ability to engage and motivate staff at all levels.

• Fluent in English; Mandarin proficiency is a strong advantage.

• Highly adaptable with a hands-on, service-first attitude.

• Willing and able to travel regularly to retail branches across Singapore.

Growth Potential

• Opportunity to deepen your expertise in adult learning, coaching, and operational excellence.

• Mentorship and guidance from the Training Manager with a structured path for career growth.