Trainer (Survey Operations) Up $4.3K

Tap Growth ai; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading training organization in Singapore is seeking a Trainer for Survey Operations. This role involves delivering both virtual and in-person training sessions, focusing on effective data collection. Candidates should have experience in structured training, familiar with a range of software tools, and be able to adapt training materials to ensure clarity and compliance. This position offers a salary range of $4,000 to $4,300.

Qualifications

• Experience in structured training or coaching environments.
• Familiar with SOPs and system walkthroughs.
• Able to deliver training with clarity and accuracy.

Responsibilities

• Deliver structured training on survey products and systems.
• Facilitate sessions for various group sizes.
• Translate documents into learner-ready materials.
• Collaborate with stakeholders to ensure content accuracy.

Skills

Structured training experience

Coaching skills

Clarity in training delivery

Familiarity with adult learning approaches

Tools

Microsoft Word

PowerPoint

Excel

Microsoft Teams

Zoom

Google Drive

Job description

Overview

Position: Trainer (Survey Operations). Salary: $4,000 – $4,300. Contract Duration: Current till 30 June 2026. Working hours: 5 Days’ Work Week. Work location: Clarke Quay Area / Near Novena MRT.

We are seeking a structured, reliable and adaptable trainer to join our training team supporting a large-scale client project. This role involves delivering both virtual and in-person training sessions, ensuring that new and existing staff are equipped to carry out data collection and communication with professionalism, accuracy, empathy and clarity.

You will play a key part in translating procedures, systems and service expectations into accessible training, while collaborating with stakeholders to maintain consistency and alignment with operational needs.

Responsibilities

• Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios
• Facilitate sessions across various formats and group sizes, including large-scale virtual delivery
• Translate procedural and policy documents into learner-ready materials and assessments
• Collaborate with operations, project and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback
• Maintain version-controlled training materials that meet internal templates and documentation standards
• Track trainee understanding through assessments, feedback and follow ups
• Contribute to regular refresher content such as summary guides, learning modules or case-based notes
• Maintain training records and ensure compliance with internal protocols and review processes

Qualifications

• Experience in structured training or coaching environments such as call centres, operations teams or regulated industries
• Familiarity with SOPs, system walkthroughs or content adaptation from policy guidelines
• Able to deliver training that reflects clarity, tone accuracy and template use
• Understanding of adult learning approaches and service quality expectations
• Familiar with Microsoft Word, PowerPoint, Excel, Microsoft Teams, Zoom and Google Drive